Enfold : Unexpected category thumbnail on filtered shop page. - Support

Viewing 11 posts - 1 through 11 (of 11 total)

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January 18, 2019 at 6:09 pm #1055570

shhattori
Participant

HI,
I made a shopping page with woocommerce and got unexpected issue.
When I activated a specific filter, in this case “diamond”, thumbnails of sub-categories come up.
I want to they doesn’t show up.

When other filter activates, like color stone, sub categories doesn’t show up.
Is it a bug?

Please tell me how to solve it.

https://sindb.com/product-category/diamond

Best Regards,
Shoko

January 18, 2019 at 6:15 pm #1055580

shhattori
Participant

Hello
Sorry, this is correct URL
https://sindb.com/product-category/color_diamond

January 21, 2019 at 6:26 am #1056438
Nikko
Inactive Moderator
Hi shhattori,

Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
1. Install and activate ” Temporary Login Without Password “.
2. Go to ” Users > Temporary Logins ” on the left-side menu.
3. Click ” Create New “.
4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
  ( do be sure that we have enough time to debug ).
5. Click ” Submit “.
6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

Best regards,
Nikko
January 21, 2019 at 5:28 pm #1056819

shhattori
Participant

This reply has been marked as private.

January 22, 2019 at 1:21 pm #1057178

Victoria
Inactive Moderator

Hi Shoko,

Could you please attach some screenshots of the issue?

What is not supposed to show up?

https://cl.ly/431383ebea20 These two?

Best regards,
Victoria

January 22, 2019 at 5:18 pm #1057320

shhattori
Participant

Hi Victoria
Our issue is those two.

Thank you,
Shoko

January 23, 2019 at 4:45 pm #1057801

Victoria
Inactive Moderator

Hi Shoko,

Here is a thread for you to consider
https://wordpress.stackexchange.com/questions/283864/hide-woocommerce-child-categories-on-category-page

If you need further assistance please let us know.
Best regards,
Victoria

January 23, 2019 at 5:56 pm #1057841

shhattori
Participant

Hi Victoria

I couldn’t solve the issue by the thread you provided.
I suspect It’s a bug because this issue shows up only on color_diamond category, and doesn’t show up on other categories, like color_stone, though they have same structure.
https://sindb.com/product-category/color_diamond
https://sindb.com/product-category/colorstone

I have no knowledge of PHP and all I can do is just copy&past. I tried but it didn’t work.
I need more help.

Best Regards,
Shoko

January 24, 2019 at 6:21 pm #1058270

Victoria
Inactive Moderator

Hi Shoko,

Can you please switch the profile made for us to English? I cannot do that. It’s hard for us to help you when it’s in Japanese.

Best regards,
Victoria

January 24, 2019 at 6:55 pm #1058302

shhattori
Participant

Hi Victoria,

I changed and please check it.

Thank you,
Shoko

January 25, 2019 at 5:11 pm #1058806
Victoria
Inactive Moderator
Hi Shoko,

Thank you for that.

Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

Best regards,
Victoria
- This reply was modified 6 years, 6 months ago by Victoria.
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