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  • July 11, 2018 at 5:51 pm #984314
    TinaHnatiuk

    I updated Enfold yesterday and shortly after when I was editing a headline, it kicked me out of my site and gave me an error message that it was taking too long to respond. I contacted my server and they said it was this:
    “A false positive mod_security rule got triggered against your ip and it was blocked.. Most likely you’ve tried make some changes on your website that triggered security rule.”
    They can get me back in, but any time I try to do anything (save, publish, move modules). It’s useless right now. Can you tell me what’s going on and how I can fix it?
    Thanks!

    July 12, 2018 at 5:40 am #984490
    Ismael

    Hey TinaHnatiuk,

    Thank you for using Enfold.

    Where can we reproduce the issue? The builder works fine on a test or draft page. (see private field)

    Please ask your hosting provider if the “mod_sec” blacklisted the “admin-ajax.php” file.

    Best regards,
    Ismael

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