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  • September 22, 2020 at 9:45 pm #1247699
    mela1989

    Hello, my Envato private token does not work, I got the above message, I created a new token, it’s worked one day and again the same problem


    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occurred:

    Purchases: Your private token is invalid.
    username Your private token is invalid.
    email Your private token is invalid.
    Purchases: A problem occurred accessing your purchases. Unable to check for updates.

    September 23, 2020 at 6:26 pm #1247944
    Victoria

    Hey Melanie,

    Here are the docs for you:

    Theme Registration

    If you need further assistance please let us know.
    Best regards,
    Victoria

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