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  • June 28, 2018 at 11:01 am #978828
    Tony Featherstone
    Guest

    I purchased your Enfold theme today and it doesnt work – and i mean doesnt even load a single page.

    I have posted a message on the Themeforest support page of which I have had no response from the author.

    I am getting the message:
    Sorry, no appropriate database credentials were found. Make sure your $server_credentials are set correctly.

    My WordPress CMS works fine – its your RUBBISH theme that is the problem.

    This has caused me SO MANY headaches today.

    I am now TRYING to get a refund or a credit from Envato however nobody is responding.

    PLEASE TEST YOUR SOFTWARE before releasing it to the public.

    This has cost me $100 AUD for something that I cannot use AT ALL.

    June 29, 2018 at 1:26 pm #979353
    Ismael

    Hey Tony Featherstone,

    We would like to apologize if you’re having trouble with theme.

    It seems to be an issue with the database configuration. Is it working properly when you switch to a different theme? If you have access to the file server, locate the wp-config.php file and then add the following code.

    define('WP_ALLOW_REPAIR', true);

    Once the file has been saved, copy and paste the following URL into your browser bar: https://site.com/wp-admin/maint/repair.php (you have to adjust the site url)

    If you have the time, please register to the forum using your purchase code.

    // https://kriesi.at/support/register/

    Unfortunately, we don’t handle refunds here so you have to contact themeforest.

    Best regards,
    Ismael

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