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Hello dear Support,
we want to update the following theme Enfold Theme Version Number is 4.7.1 Update at https://www.wjw-digital.de.
Unfortunately, we no longer have a valid key from Envato and the old programmer is no longer there, so we do not know how we could update, as we also have no access to the account of the old programmer.Can you help us with this? So that we can get a suitable key and update to the correct theme?
Hey Frank Karau,
Unfortunately, you can not automatically update v4.7.1 to v7.1 because of how Envato (Theme Forest) changed the update process a few years ago.
You will need to manually update following the steps below.
We also can not create licenses due to our exclusive contract with Envato.
Envato will also not transfer licenses from one account to another, this situation occurs when a developer purchases their client licenses in his account instead of having the client create an account.
You will need to purchase a new license. The upside to this is that by purchasing a new license you will also get 6 months of support on our forum to help with any issues. I recommend upgrading to a full year of support for just a little more.
I
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
then you will see the Theme updated successfully message.
While we don’t expect any issues with the update, we do recommend creating a full site backup in your webhost panel, not a plugin, just in case.Best regards,
Mike
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