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Hello
I had updated enfold theme and seen my site some section content disappear , some are not working , video preview , here section not working . I am attaching some images so you can understand .
I have roll back my site as its very important business site . if you can see my images and compare with now my current roll backed site , then you will understand that your theme update creating problem .
https://pasteboard.co/JWRBaQa.png
https://pasteboard.co/JWRBkkC.png
https://pasteboard.co/JWRBsRe.png
https://pasteboard.co/JWRBLyh.png
https://pasteboard.co/JWRBTe8.png
https://pasteboard.co/JWRBERV.pngPlease let me know what is issue and please fix this problem very soon so I can use your update theme . Let me know what was issue in your theme and how did you fix ?
ThanksHi,
The login page you linked to is returning a 403 error, how can we login to your site? Since this is not a general problem with theme, then we would need to see the actual problem. Could you copy the site to a staging site, and update there please?
Best regards,
RikardHi,
Thank you for the update.
The latest version of the theme is not available in your installation. Please download it from your Themeforest account and upload it via FTP so that we can activate it when necessary. You may need to rename the theme folder temporarily.
Have you tried disabling the Performance > File Compression settings after updating the theme? Purging the cache and disabling the minification settings temporarily should also help.
IMPORTANT: Please do not forget to create a site backup or a restore point before uploading the latest version.
Best regards,
Ismael
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