Viewing 8 posts - 1 through 8 (of 8 total)
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  • December 5, 2023 at 4:23 am #1427184
    bouncy1234

    I received an email saying:

    We’d like to let you know that an update to your item Enfold – Responsive Multi-Purpose Theme by Kriesi is now available in your Downloads page.

    I generated and entered a Envato private token in “Theme Update” but get the following message:

    We checked the token on 2023/12/03 15:34 and we were able to connect to Envato and could access the following information:

    Your purchases
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)

    Following errors occurred:

    username Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated

    email Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated

    Thanks.

    December 5, 2023 at 6:22 am #1427185
    Ismael

    Hey bouncy1234,

    Thank you for the inquiry.

    It’s possible that there are permissions you may have missed while creating the private token. Please review the required permissions in the following documentation.

    // https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token

    These are the required permissions.

    – View and search Envato sites (checked by default) (Required)
    – View the user’s Envato Account username
    – View the user’s email address
    – View the user’s account profile details
    – Download the user’s purchased items (Required)
    – Verify purchases of the user’s items
    – List purchases the user has made (Required)

    Best regards,
    Ismael

    December 5, 2023 at 2:11 pm #1427219
    bouncy1234

    Hi,

    I created a new token with all those 7 permissions but now it reports:

    Additional Error Details:
    Found too many permissions on token..
    sale:verify

    Thanks.

    December 5, 2023 at 7:25 pm #1427255
    Rikard

    Hi,

    Thanks for the update. Maybe this will help you out? https://forums.envato.com/t/token-error-found-too-many-permissions-on-token/278370

    Best regards,
    Rikard

    July 25, 2024 at 4:19 pm #1462973
    bouncy1234

    On the Enfold Theme Update page I can see:

    Your current Enfold Theme Version Number is 6.0.2
    Your PHP version: 7.4.33

    I tried to update but this failed – shows following at the top of the page:

    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)

    Following errors occurred:

    Purchases: Errorcode 403 returned by Envato: Forbidden:
    – reason: invalid-token
    username Errorcode 403 returned by Envato: Forbidden:
    – reason: invalid-token
    email Errorcode 403 returned by Envato: Forbidden:
    – reason: invalid-token
    Purchases: A problem occurred accessing your purchases. Unable to check for updates.

    July 25, 2024 at 7:39 pm #1462994
    Rikard

    Hi,

    Thanks for the update. Maybe you could try to generate a new token? Also please try to follow the documentation closely so that you don’t miss anything.

    Best regards,
    Rikard

    July 26, 2024 at 12:27 pm #1463047
    bouncy1234
    This reply has been marked as private.
    July 26, 2024 at 7:35 pm #1463075
    Rikard

    Hi,

    Ismael linked to it earlier in this thread, but here you go again: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    • This reply was modified 5 months ago by Rikard.
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