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  • July 30, 2020 at 12:21 pm #1234143
    Zuzana Vrabcová
    Guest

    Hello,
    we have installed the Enfold theme version 3.1.3. However, we needed to update the PHP version and the website crashed. The error message tells it is connected to the theme. We probably need to purchase the new licence for the theme, however we would like to keep the design. How can we proceed in this case, please?
    Thank you in advance.

    July 31, 2020 at 11:39 am #1234355
    Yigit

    Hi Zuzana,

    Thanks for contacting us!

    You can simply login on ThemeForest with the account you used to purchase the theme and go to Downloads page to download the latest version.
    In case you no longer have access to the account or to the person who purchased the theme for you, then you would need to re-purchase the theme and update it via FTP – https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp. Then please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and insert Personal Token in Enfold theme options so you would receive auto updates from WordPress dashboard and keep the theme updated.
    Updating the theme should not change the design :)

    I hope that helps! Let us know if you have any other questions!

    Best regards,
    Yigit

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