Viewing 6 posts - 1 through 6 (of 6 total)
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  • November 19, 2019 at 12:03 pm #1158110
    Manuel Koch
    Guest

    Hallo
    Ich (bzw. wir (mein Verein) hat das Enfold Theme gekauft und wir verwenden es auf unserer Website.
    Nun kann ich das Theme nicht aktualisieren und es verursacht einen Fehler sobald die Website auf PHP 7.2 geschaltet wird.

    Unten noch Fehler-Details dazu.

    November 19, 2019 at 12:32 pm #1158125
    Yigit

    Hi,

    Thanks for contacting us!

    I have checked your website and you are currently using a very old version of the theme. Please update Enfold to the latest version 4.6.3.1 via FTP – https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    If you have any other questions or issues, please register to our support forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum – https://kriesi.at/support/forum/enfold/#new-post :)

    Cheers!
    Yigit

    November 19, 2019 at 6:30 pm #1158221
    Manuel Koch
    Guest

    Hi

    Thank you for the fast answer, but i know already i have to update the theme.
    The problem is i have no API and no Login for the themeforrest with the Enfold activ.
    But we paid for it.

    Cheers
    Manuel

    November 20, 2019 at 8:36 am #1158381
    Rikard

    Hi Manuel,

    Thanks for the update. So you don’t have access to Themeforest? Where exactly did you buy the theme? You will have to have access to the account which was used to buy the theme unfortunately, otherwise you won’t be able to update.

    Best regards,
    Rikard

    November 20, 2019 at 10:47 am #1158421
    Manuel Koch
    Guest

    Hi Rikard
    Thats the Problem, someone of my society did it (buy the theme) years ago.
    I dont know who, i dont know when, i just know that these person no more in our society.

    Can you give me a new access? Or can you find out the E-Mail-Address of the person who buy it?

    Thanks and Greets
    Manuel

    November 20, 2019 at 2:45 pm #1158483
    Yigit

    Hi,

    I am afraid the only way to get full support and theme updates is by having access to a ThemeForest account which was used to purchase the theme.

    The easiest way would be to get in touch with your developer and ask him for the purchase code and Personal Token. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

    If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a ThemeForest account of your own: https://help.market.envato.com/hc/en-us/requests/new
    However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

    Last option would be to create a ThemeForest account of your own and use it to re-purchase the theme.

    I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

    Sorry for that!

    Best regards,
    Yigit

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