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Since upgrading to WordPress 5.3, the dropdown options on the Theme Options no longer work on any of our Enfold websites. We are using Enfold version 4.6.3.1. We can’t make changes to any theme options that are using a dropdown. For instance, we wanted to change the theme settings on the Blog Layout, but none of the dropdowns will expand to show options. This is occurring on all of our websites using Enfold across different hosting platforms and using different plugins. Disabling the plugins has not resolved this issue.
We rolled back the WordPress version to 5.2.4 and the Enfold options are fully available again. Are you aware of conflicts between WordPress 5.3 and Enfold 4.6.3.1? Please advise.
Hey GWS,
We’ve had other users report the same thing, but we haven’t been able to reproduce the problem as of yet. We have a new version coming out within a few days, could you try that version out first to see if that solves the problem please? If not then please report back here and we’ll investigate further.
Best regards,
RikardHi,
Yes, the next version is 4.6.4 but it’s not released yet. About your problem; do you have Adblocker plugins in your browser? If so then please try to disable them to see if that helps.
Best regards,
RikardThank you for your suggestion. I checked in Chrome and Firefox and there are no Adblocker plugins or any other extension or add-ons installed that would block the dropdown. I also checked in Edge, which I rarely use and therefore it has no browser add-ons. The Enfold dropdown options don’t work there either.
Hi,
Thanks for the update, I can’t reproduce the problem on my local installation. Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardThanks, Rikard. We upgraded one of the sites to WordPress 5.3.1 and the dropdowns stopped working on the Theme Options as it did with 5.3. The WordPress setting dropdowns however work fine. All plugins were deactivated prior to upgrading to rule out any problem with plugins, but it made no difference. We also checked in Chrome, Firefox, and Edge to rule out a browser issue. It appears there is a conflict between Enfold and WordPress 5.3 and 5.3.1.
See private content for your access as requested. I appreciate you looking into this.
Hi,
Thanks for the login details, I can’t reproduce the problem on my end using Chrome though. All the dropdowns I checked in the main page, general layout and general styling pages of the theme options are all working. Did you try to check what happens if you are outside of the network which you checked on? There might be some sort of security settings which might be blocking something in your network.
Best regards,
RikardMea culpa Rikard… my apologies, it is user error. I found something we never noticed before. On the Enfold theme options, the dropdown arrows don’t expand the options containers and if you click just to the left of the arrows that doesn’t do anything either. This is what we were doing, which made us think the dropdown selections weren’t working. I see now that the options have always been this way and we just never noticed before. Today, we clicked well within the area of the dropdown container — in the right place.
Sorry for causing you to waste your time on this one. Good news is for the others who have reported this ‘problem’ you might just ask them if they are clicking well within the selection box and not on the arrows themselves.
Hi,
Great, I’m glad that you spotted the problem and thanks for sharing your experience :-)
Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
Rikard
- The topic ‘Enfold Theme Options – Dropdown theme options not working with WordPress 5.3’ is closed to new replies.