Viewing 6 posts - 1 through 6 (of 6 total)
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  • February 5, 2024 at 10:43 pm #1433066
    mateodc

    Hello,

    Our site (www.transportesverticales.com) is not working correctly, some of the images are not loading (eg homepage) and menus are not displaying correctly. I believe this could be due to the new theme update but we are not able to access the page builder via ftps, menus are not loading completely and I cannot do anything with it.

    Any ideas/suggestions on how we can solve this?

    Thanks!

    February 6, 2024 at 8:27 am #1433190
    Ismael

    Hey mateodc,

    Thank you for the inquiry.

    Did you modify any templates in your child theme, and what was the version of the theme before the upgrade? You might need to revert to a recent backup with the older version of the theme, then create a staging or development version of the site. Afterward, you can upgrade the development version first, address any errors there, and then upload it to the live site.

    Best regards,
    Ismael

    February 6, 2024 at 2:26 pm #1433276
    mateodc

    Hello Ismael, Thanks for your answer.

    I was able to update the new theme version and the problem was solved. It seems there were no automatic updates and I wasnt able to find the right update option.

    Thanks for the quick support!
    Mateo.

    February 6, 2024 at 2:34 pm #1433280
    Rikard

    Hi,

    Great, I’m glad that you got things working. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

    February 9, 2024 at 10:07 am #1433778
    divinecurio

    My home page is showing complete errors, and I cannot find a solution, I have searched across multiple forum posts and it still shows a nothing found page when I am not logged in. When I am logged in i see the correct home page with all the designs. Seeing as I can’t seem to post a new ticket (super weird!) please can you help?

    URL is: https://www.movewithmaria.co.uk/
    Using the most recent theme and WordPress.

    February 9, 2024 at 10:33 am #1433782
    Ismael

    Hi,


    @divinecurio    : Please try toggle or temporarily disable the Enfold > Performance > File Compression settings to reload the updated scripts and stylesheets. If you have a cache plugin, make sure to purge the cache or disable it temporarily. Let us know if this helps fix the issue.

    If you need more assistance, you can open a new ticket in the following link: https://kriesi.at/support/forum/enfold/#new-post

    Best regards,
    Ismael

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Viewing 6 posts - 1 through 6 (of 6 total)
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