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Dear Kriesi Team
We are using your Enfold Ttheme for our website.
Well, everything is fine so far but we cannot update.
The reason might be that muthmedia GmbH | Film- und Medienproduktion, Seehofstr. 13, 60594 Frankfurt am Main has purchased the theme from Envato. They built the website on our behalf.
Then we took over and maintain the website ourselves.
But even we have got the Envato License Certificate from muhtmedia and we entered valid private Envato key in our dashboard, it still it does not work.
Probably because the theme is not displayed in our purchases.
So what can we do?
Thanks for the help.Kind regards
Werner SteinerHey Werner Steiner,
Thanks for the link to your site, I see that you are using an old version that uses the old Envato API key, Envato (Theme Forest) stopped using this a few years ago and switched to a Token systemand all users needed to go to their Envato account and create a new Token. So you will need to ask your developer to create a Token for you as the license is in his account, you will also need to ask him for the latest version so you can manually update because your version will not update. Unfortunately Envato doesn’t transfer licenses.
We can not issue licenses or sell the theme directly, we have an exclusive contract with Envato and they control all aspects of the licenses.
I believe that your developer can push the license to your Envato account from his dashboard, but I could be wrong about that, typically developers are advised to purchase licenses through the client account to avoid this issue after they stop working together.
I would advise purchasing a new license through your Envato account, the benefit is that it includes 6 months of free support on our forum.Best regards,
MikeDear Mike
thank you very much four reply. We willsee what they can do.Kind regards
Werner
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