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  • December 22, 2022 at 10:43 pm #1377161
    Nic_007

    Hi,

    1) I received an email from Enfold that the theme was updated. When I logged in to download the update, I saw that the Enfold Theme was listed twice (each with one year of support). It must be a technical error or an oversight and I’m wondering if it was billed twice as well.

    Who can give me information about this? Who is the contact person and can check it for me? And which download button should I click now? (The theme is listed twice). I don’t know what the active theme is.

    2) In the past, you only had to update in WP in the theme options, is that no longer possible?

    Thanks in advance for feedback.

    December 23, 2022 at 2:49 pm #1377222
    Rikard

    Hey Nic_007,

    Please reach out to Envato support for further help with this, as it’s their platform where you are billed and where you download the theme files.

    You can update from the theme backend if you have registered your theme license: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

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