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Hi
I have been having the same issue for awhile now. It seems as if when Enfold is updated, my site doesn’t update something. On my front page I have a slideshow of pictures and also I have a lot of photos and videos on my site that don’t show up anymore. It just shows a white screen. In order for me to get it back to working order, I call my host and go back to a previously saved version of the site. It goes back to the way it was but then a day or 2 later it goes back to the white screen. It’s happened in the past and seemed to have been fixed but 6 months later its back to the same issue.It also says in wordpress that Enfold is up to date at version 3.3.2. Even thought I added in my Themeforest API Key into wordpress it still shows that 3.3.2 is the most recent update. I get emails from Themeforest saying that Enfold has an update and says that it’s version 3.5. Once I got those emails, that’s when the issue started again. I don’t know how to update it manually and worried that if I try something, I will make things worse.
Please help!!
Hey!
If the version is old, because Enfold API might has changed, you need to update manualy.
Also install a plugin lik
https://el.wordpress.org/plugins/artiss-transient-cleaner/which helps run the updates correctly.
Best regards,
BasilisBasilis
I just tried to create a new API but it still shows that I have the most recent enfold update at 3.3.2. So now that I cant update enfold within wordpress, how do I update enfold manually? I’m so scared that Im going to mess my entire site up and then I will be really stuck. The last time this happened I gave my details to someone in the private content box and they were able to help me and update it on their end. Are we able to do this again?
Thanks
AriHey!
Sure, please upload the latest version of Enfold.zip file on your server (and tell us where you have uploaded it) and post WP admin and FTP logins here privately.
Best regards,
YigitOk I figured it out.
I put the enfold.zip file in a folder called ENFOLD UPDATE in the public_html folder in the ftp.
Info is below.
Please let me know when are you doing the update as the site is down and potential customers could be looking elsewhere.Thanks
AriHey!
I updated the theme for you. Elements now show up fine on my end, attached screenshots in private content field.
Please flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_RefreshRegards,
YigitYigit
Thanks for fixing the site. It was stressing me out and now it looks all good. This issue has happened in the past. Moving forward, how can I make sure this problem doesn’t come up again when the next update comes out? It is the update with wordpress or with enfold? One of you guys told me to install the plug in Transient cleaner which I did. What settings should I put that at? Is that what will ave me from all this hassle?
Also, in a previous version of enfold, I was able to add my phone number on the front top header under the social media icons. Now they have disappeared. You have any idea where the phone number went to and how I can get it back?
Thanks!
AriHey!
If you are sure that you username and API key are correct, you should be able to receive auto updates from now on. Envato API had a small glitch a while back your installation got stuck at that version, i guess.
Please go to Enfold theme options > Header > Extra Elements and choose to display phone info and insert your number there :)
Regards,
Yigitok looks good to go. I created a new API key so it should update. I just cross my fingers the issue doesn’t happen again.
there used to be my phone number right under the social media icons. I tried doing what you said but I dont like it at the top right bar.
either way, I am happy the site is back up and running.are there any major updates that you think I should be aware of with the newest enfold?
Thanks again
Ari
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