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As with others I have lost editing access to my enfold developed sites. I have installed the Classic Editor app and still no change. My computer system is MacOS High Sierra version 10.13.1, WordPress is 5.1 and I’m up to date on the theme. I’ve tried two different browsers Safari 11.0.1 and Google Chrome Version 72.0.3626.121.
Hey JeffDale,
Did you try to set your editor to the Classic Editor in the main page of the theme options? If that doesn’t help then please post admin login details in private so that we can have a closer look.
Best regards,
RikardWhere specifically do find this setting? In dashboard under Enfold – Theme Options, I don’t see anything to select Classic Editor. I did set the default editor in the Classic Editor application to Classic vs Block. The old portfolio posts do have the wording “Classic Editor” listed in italic at the end of each most title. The page posts give you the option to select block or classic.
To be more specific on my issue: The classic look never went away – I can see and move layout boxes around, just can’t select them to edit the content inside. When I click on them nothing happens.
Two other things that are puzzling: 1) Unless I’m remembering incorrectly the Advanced Layout Builder is what is selected to build/view a post and have all the drag and drop elements.?.?.? Currently it is the other way around. 2) If I try to preview a draft portfolio post it does not display the content, only the header and footer are visible.
CORRECTION:
Perhaps because I changed the default setting for users to “Classic” and the Allow users to switch editor to “No” the word indicators I mentioned in the previous reply are no longer visible.CLASSIC EDITOR SETTINGS:
Formatting Formatting Convert emoticons like :-) and :-P to graphics on display (Checked)
WordPress should correct invalidly nested XHTML automatically (Not Checked)
Default Post Category “Uncategorized”
Default Post Format “Standard”
Default editor for all users
Classic Editor (Checked)
Block Editor
Allow users to switch editors
Yes
No (Checked)Hi,
What version of the theme are you running? You will only get that option if you are running 4.5.2 or higher. If you need any further help then please post admin login details in private.
Best regards,
RikardHi,
Thanks for the login details, though I’m struggling to understand what the problem could be on your installation. Do you know which version of PHP you are running? If it’s lower than 7.1 then please try to update it. Also, please don’t open more than one thread for a problem, it won’t get you help faster.
Best regards,
RikardI’m not sure which version of PHP is running now, I had to ask my service provider Earthlink to dumb it down a while back because one of their upgrades caused my site to go down. I can’t seem to find the details on my account that indicates the version currently running. I did find a PHP utility with two options to upgrade to 7.1 or 7.2. Based on what you advised I should select version 7.2 and hope nothing else goes awry.?.?.?
I checked with my service provider and they upgraded PHP across the board to 7.2 as of March 2019. Hence the sudden problem??? They no longer support downgrades (version 5.6) of which I was running prior to March. I have the option to select between 7.1 and 7.2 on the backend, after trying both the editing issue still persists. I also checked a site we built for a client, also hosted with Earthlink, and it too has the same editing issue.
FYI, I’m in the process of switching service providers. I will let you know after that is complete if the issue persists.
Hi,
Thanks for the updates, we’ll keep the thread open for you. Let’s hope your switch solves the problem in the theme as well.
Best regards,
RikardFYI, I have not migrated the site yet, it is on a temporary hold.
I did talk with a fellow programmer running Windows 10 and using the latest version of Firefox and she can make edits. The popup window does appear for her and she is able to make edits. She switched to a different browser and the edit popup window was not accessible. I have tried three different browsers (Safari, Google Chrome and Firefox) and still can’t get the popup box to appear to make any edits. At this point I can only assume there is a problem with the Enfold Theme. Please let me know what can/is being done to resolve this issue. I am now 2+ weeks into not being able to edit my website.
Hi,
Thanks for the update. If this was a general problem with the theme then all of our customers would have the same problem, but that is not the case. As far as I know you are the only one experiencing this. That means it’s very likely something local to your site. I had a look at your installation again and I see that you have the duplicator plugin installed, did you transfer the site from somewhere using that? If that is the case then something might have been corrupted during the transfer.
Best regards,
RikardNobody ever said it was a general problem but obviously it is a problem and I’m not the only person experiencing it. Below is a link to a screen shot of the Java script errors I’m experiencing and a link to a thread of someone experiencing all the same issues. Note Java script errors in both support posts are identical and all lead back to the Avia Layout Builder.
LINK TO SCREEN SHOT OF MY JAVA ERRORS
http://daledesign.com/wp-content/uploads/2019/03/Screen-Shot-2019-03-14-at-9.54.12-PM-copy.pngSUPPORT POST LINK TO PERSON HAVING THE SAME ISSUE
Please let me know what is being done to correct this issue.
Hi,
Thanks for the update. No, but you did say that there is something wrong with theme, which is basically the same thing. I still can’t see any reasons for your problems unfortunately, you are not running any plugins except the Classic Editor, and that is not causing the problem. The only remaining possible reason would be your hosting/server, but exactly what the problem could be is difficult to say unfortunately. When are you transferring the site?
Best regards,
RikardHi again,
I’m not sure if it would help but it might be worth a try at least; something might have been corrupted and overwriting the theme might help. Could you try simply overwriting the whole theme folder to see if that changes anything?
Best regards,
Rikard
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