Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • January 24, 2017 at 1:10 am #737488
    kablingy

    Hi

    I can no longer edit the Enfold theme in my WordPress install. The Enfold menu page has gone crazy! I have attached login details below so you can see

    Many thanks

    Sinéad

    January 24, 2017 at 7:53 am #737576
    Rikard

    Hey Sinéad,

    I can’t see any login details, could you try posting them again please?

    Best regards,
    Rikard

    January 24, 2017 at 8:32 am #737593
    kablingy

    Thanks

    I’ve put them in the private content section

    January 24, 2017 at 1:30 pm #737721
    Rikard

    Hi,

    Thanks for that. I see what you mean, not sure what would cause that though. Could you try deactivating all plugins to see if one of them is causing a conflict please?

    If that is not the case then please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    January 24, 2017 at 1:41 pm #737732
    kablingy

    Many thanks

    I already tried the plugin conflict so I will try the FTP

    Do you know if there is any way I can change the logo as a matter of urgency?

    Many thanks

    Sinéad

    January 24, 2017 at 1:44 pm #737733
    Yigit

    Hi!

    Please try adding following code to Functions.php file in Appearance > Editor 

    add_filter('avf_logo','av_change_logo');
function av_change_logo($logo)
{
    $logo = "http://kriesi.at/wp-content/themes/kriesi/images/logo.png";
    return $logo;
}

    Best regards,
    Yigit

    January 26, 2017 at 11:44 am #738846
    kablingy

    Hi

    I have tried all that to no avail. The problem seems to be that the CSS is not saving. We added CSS in two places to hide the logo but when we refresh and inspect the element the code is not there. When I view the Enfold theme editing page – the console shows lots of errors.

    This is really urgent and I am at a loss as to how to fix this for my client. can send screensots of the page errors and also the CSS attempts ?

    Many thanks

    Sinéád

    January 26, 2017 at 11:58 am #738847
    creare_creativita

    I have an Identical Problem

    January 27, 2017 at 11:10 am #739307
    Vinay

    Hi,

    I understand you already tried to fix the plugin conflict but when i view console in the enfold options page there seem to be a conflict with jetpack or another plugin.

    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    You should update the URL in the code yigit provided I copied your logo link from enfold page and pasted it in the functions.php but the logo URL is not valid. Please update the correct link to the logo image and it should work.

    Best regards,
    Vinay

    January 31, 2017 at 8:30 am #740527
    kablingy

    Hi Vinay

    I have done ALL THE ABOVE and I still have a broken Enfold editor – I also updated the URL

    I urgently need the Enfold logo to go – it’s only appearing on the homepage not the subpages which just have a broken image

    Can I please ask for your urgent help

    Sinead

    February 2, 2017 at 5:58 am #741548
    Rikard

    Hi Sinead,

    Could you try increasing your WordPress PHP memory limit to 128 to see if that helps? http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP. If you are unsure how to do this then your hosting provider should be able to help you out.

    Best regards,
    Rikard

    February 22, 2017 at 5:30 pm #750559
    kablingy

    Yes – that is done as well as upgrading PHP version. I updated the theme and I still can’t use it! Please help…

    February 22, 2017 at 6:34 pm #750584
    Yigit

    Hi,

    Login page is not loading on my end. Can you please post FTP logins here privately as well?

    Best regards,
    Yigit

    February 22, 2017 at 9:14 pm #750666
    kablingy

    Yes – will do below

    February 23, 2017 at 10:15 pm #751073
    kablingy

    Any update – I am desperate – I cannot get rid of the enfold logo no matter what I try

    February 27, 2017 at 9:07 pm #752501
    Vinay

    Hi,

    You need to have the latest php version for all features to work correctly. When i checked your site the theme options page looks strange to me. It appears that some scripts are not running correctly hence you are facing this issue please see screenshot below.

    Please contact your hosting company and upgrade the php version and we have released a new theme update v 4.0 please make sure to update theme as well that should fix the issue for you :)

    Best regards,
    Vinay

  • Author
    Posts
Viewing 16 posts - 1 through 16 (of 16 total)
  • You must be logged in to reply to this topic.