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  • #1058176

    hello!
    i have the following question, which bothers me, could you please help me with it (i am not handy with these things).
    I went to the back end of my website. there i clicked on Enfold – Theme Update section. it said that the legacy api does not work and that i need to insert an Envato private token. i have generated a private token and inserted it. then clicked “revalidate or remove the token”.

    the following responce shows up

    Last time we checked the token we were not able to connected to Envato:
    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occured:
    Purchases: Errorcode 403 returned by Envato: Forbidden:
    – response_code: 403
    – reason: scope-missing
    username Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    email Errorcode 403 returned by Envato: Forbidden:
    – code: not_authenticated
    Purchases: A problem occured accessing your purchases. Unable to check for updates.

    could you please help me? maybe i have to register somewhere my private token first? it is not very clear and i am very unhandy with these things.
    thank you so much on forehand!
    with kind regards,
    Daria

    #1058515

    Hey DariaLases,

    Did you make sure to give your token the correct permissions? Please refer to this: https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5

    Best regards,
    Rikard

    #1058910

    hi Rikard, THANK YOU SO MUCH!!! My problem is solved!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!:))))))))))))))))))))))))))))))) something so simple which seems so difficult for me. thanks again!

    #1059448

    Hi,

    Glad we could help!

    Please take a moment to review our theme and show your support https://themeforest.net/downloads
    Don’t forget to bookmark Enfold Documentation for future reference.

    Thank you for using Enfold :)

    Best regards,
    Basilis

Viewing 4 posts - 1 through 4 (of 4 total)
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