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Hello,
From my Appearance/Widget webpage, the only two widget areas appearing are the Display Everywhere and Sidebar Blog areas. Note that in normal view mode (accessibility mode disabled), the down arrow does not work and so no widgets can be viewed or edited. In Accessibility Mode, the widgets appear and are editable. I disabled all plugins, cleared the cache, and the issue remained.
Note too that I’ve lost access to the Footer and After Content widget areas in addition to the many Custom Widget Areas that I’ve setup. These widget areas do not appear at all.
Finally, note that all widgets work well and appear on the public facing website. I’m just not able to access and update the widgets as I desire to do.
I greatly appreciate your help in resolving my issue. Website login credentials are in the private area. Enjoy the day!
All the Best,
NathanHey StrategyDriven,
Thanks for the login details. What happens if you temporarily deactivate all plugins? If that doesn’t change anything, then please try activating the parent theme to see what happens then.
Best regards,
RikardHi Rikard,
The issue remains with all plugins deactivated and the cache cleared.
The issue remains with all plugins deactivated, the parent theme activated and the cache cleared.
I greatly appreciate your continued help.
All the Best,
NathanHi,
We are not able to reproduce this problem on our test installations, and we haven’t had any reports from other users with the same problem. Are we allowed to deactivate plugins and themes on your site? If you don’t want to perform such actions on your live site, then please copy the site to a staging site.
Best regards,
RikardHi Rikard,
Thank you for your continued assistance. Yes, you are authorized to deactivate plugins and themes to continue troubleshooting.
Please let me know if I can provide you any additional assistance. Again, I greatly appreciate your help.
Enjoy the day!
All the Best,
NathanHi Rikard,
I tried other themes with all plugins disabled to see if the widget areas and widgets were there. They are (widget areas and widgets) but are uneditable as the widget areas/widgets are not supported by the other themes. I also reinstalled Enfold (deleted all files and reinstalled the Enfold theme) and the three WordPress core widget php files. The issue remains after these efforts.
Again, you are authorized to deactivate plugins and themes to continue troubleshooting. It’s important to resolve this issue and enable administrative access to the widget areas and widgets to deliver on customer ad orders.
I greatly appreciate your continued support. Let me know if you need anything else from us.
All the Best,
NathanHello Again,
I just received an automated message from WordPress providing details regarding a widget error with StrategyDriven.com’s Enfold widgets. The message included error details and is provided in whole within the Private Content associated with this post.
I really appreciate your continued support. I hope this error information is helpful.
All the Best,
NathanHi,
Thanks for the update. I didn’t see any difference when all plugins were deactivated and the parent theme was active on my end either. I do see a 500 internal server error on the WordPress file in private, why that I’m not sure of though. Could you share server error logs with us please? You might want to reach out to your hosting provider as well, to check if they know why the server is returning an error on that file.
Best regards,
Rikard
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