Tagged: 

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • March 16, 2017 at 7:24 pm #762123
    mattgodson

    Hi there – we’re having trouble with the Enfold theme.

    Content keeps getting deleted on save.

    We’re using the following:

    Wordpress 4.7.3
    Enfold 4.0.2

    I have set the Memory limits as follows:

    define(‘WP_MEMORY_LIMIT’, ‘256M’);
    define(‘WP_MAX_MEMORY_LIMIT’, ‘1024M’);

    So there should be plenty of memory available in the backend.

    This page is set up as an example: http://thebignatural.com/new-homepage-dh/

    We can add content & layout in the backend, but when the page gets updated, it is destroyed – sometimes just the content that has been edited, and sometimes all the content within the colour sections (all of the colour sections are affected).

    Specifically, we’ve been trying to add content in a grid. Either using a Grid Row, or using 1/4 sections within a Colour Section. Whenever we’ve added content like this, it does not save.

    We have tried switching to the default theme – and that saves content fine; and we have tried switching off the Advanced Text Editor (within Enfold theme), and that also saves content fine.

    I have set up an admin user account – and will include the credentials in a private reply beneath this message.

    I would appreciate any help you can give me – and please let me know if you have any further questions,

    Matt

    March 16, 2017 at 9:24 pm #762217
    Basilis

    Hey mattgodson!

    Can you please upload a phpinfo.php file for us, so we can check the values there please?

    Thank you

    Regards,
    Basilis

    March 16, 2017 at 10:26 pm #762239
    mattgodson

    See below – thank you.

    March 16, 2017 at 10:46 pm #762250
    Basilis

    Hi!

    Your php memory limit is not 256M

    Please fix that and let us know after if it is working.
    You will have most probably to contact your hosting provider as overwriting from wp-config.php does not work on that.

    Thanks a lot

    Cheers!
    Basilis

    March 16, 2017 at 11:17 pm #762265
    mattgodson

    Hi – we have been able to make the following changes to the memory settings:

    define(‘WP_MEMORY_LIMIT’, ‘512M’);
    define(‘WP_MAX_MEMORY_LIMIT’, ‘1024M’);

    and in php.ini we have been able to change:

    post_max_size = 120M
    upload_max_filesize = 120M

    However, we are unable to change the overall memory_limit from 99M. We are hosting with Media Temple (indeed, we host over a dozen wordpress sites, all running Enfold on the same account – and they don’t have any problems) and they said:

    “The wp-config changes the software’s memory (the application wordpress). Our grid server has php limits (we do have a 99M limit which is not alterable as it is server wide on the shared system , but the PHP upload limits will help loosen any restrictions you are encountering from the server.”

    So, we believe that the wp-config changes we have made should indeed be taking effect, even though the memory_limit in php.ini is set at 99M.

    All that being done, we’re still unable to save changes to our home page. Were you able to login and take a look?

    thanks

    March 19, 2017 at 6:25 am #763068
    Rikard

    Hi,

    Thanks for the feedback. The problem you are describing is likely due to open html markup or a script which tends to break the layout builder. I had a look at your content but I couldn’t find anything like that, could you try to remove the twitter script you have added for instance to see if that is what is going wrong?

    Best regards,
    Rikard

  • Author
    Posts
Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.