Viewing 5 posts - 1 through 5 (of 5 total)
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  • January 12, 2016 at 12:14 pm #563826
    trianglehomeware_

    Hi,

    My site is not working from last Friday. The whole site turn to be blank pages and giving the “server error 500” message. I contacted my hosting service and after the checked the possible issue is causing by enfold theme broken. When I active others default theme the site is normal. I tried to replace the enfold theme files and actived it but fail. Please help me to solve this. My site is always working fine and this is the first time I met this case.
    Looking forward to hearing your reply soon.

    Enffie

    January 12, 2016 at 4:59 pm #564013
    Yigit

    Hi Enffie!

    – Please make sure that you are using the latest version of Enfold which is currently 3.4.7 – kriesi.at/documentation/enfold/updating-your-theme-files/
    – Please try to increase the allocated memory to 128M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    You can contact your service provider and they can do it for you.
    – Please try de-activating all active plugins and check if that helps.

    If neither helps, we are going to need to activate Enfold to troubleshoot the issue. Do we have your permission to do that for testing purposes?

    Cheers!
    Yigit

    January 13, 2016 at 5:50 am #564340
    trianglehomeware_

    Hello Yigit:

    Thank you so much!
    The issue is fixed!
    I updated the latest version with via FTP. I don’t know if this step makes it work, because I have updated several times these two days.
    And then I contacted my hosting service to increase the allocated memory to 128M. Finally the theme can be actived! Maybe the two steps is both important to this issue.
    Anyway, the issue is fixed now. I am very happy! But I wonder if any effect to the site speed by increasing the allocated memory? Will it be any other effects on this?

    Thank you!
    Enffie

    January 13, 2016 at 6:55 am #564371
    trianglehomeware_

    Hello,

    I also found a question. I have some layout CSS code edit in the enfold>layout.css and shotcode.css, everytime I updated the theme, I need to re-edit these two css code. And I found it is no use to add the code in the stylesheet.css or Quick CSS instead. Why? And how could I do to ensure the codes are working after updating?

    Enffie

    January 13, 2016 at 9:02 pm #565020
    Vinay

    Hi!

    Increasing the memory on the server by your hosting company will partially help your site performance on the frontend.

    If you like to add the css and customize please add it to Enfold > General Settings > Quick CSS

    However if you have a lot of customization to do you can also use a child theme.

    http://kriesi.at/documentation/enfold/using-a-child-theme/

    Regards,
    Vinay

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