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  • January 25, 2017 at 11:25 pm #738650
    TheRetailCoach

    After updating the Theme from 3.0.8 to 3.8.4 as well as wordpress to 4.7.1 the Avia Layout builder stopped working, I just get the spinning wheel of death. Has anyone else experienced this?

    • This topic was modified 7 years, 11 months ago by TheRetailCoach. Reason: Didn't tag
    January 25, 2017 at 11:34 pm #738652
    Basilis

    Hi TheRetailCoach!

    Can you please clear your coockies and delete the cache of your computer and give it a try?
    Thanks a lot

    Cheers!
    Basilis

    January 25, 2017 at 11:46 pm #738657
    TheRetailCoach

    Hello Basilis,
    That was among the first things I tried. I probably should have mentioned that. I have actually tried from multiple browsers on multiple machines.

    Kind regards,
    Matthew

    January 26, 2017 at 10:26 am #738818
    Rikard

    Hi Matthew,

    Please try the suggestions listed here: http://kriesi.at/documentation/enfold/my-enfold-layout-builder-is-not-loading-properly/

    If you should still have problems after that then please post admin login details in private so that we can have a closer look.

    Best regards,
    Rikard

    May 12, 2018 at 8:32 am #955607
    theepicurienne

    Rikard, that link is not working and I also have the “Avia Layout builder stopped working, I just get the spinning wheel of death” problem.
    This appears to be an ongoing problem with this theme. Enfold has been asked to do the following two things countless times. Why have they not been fixed?
    1. Fix the bug with Aviva once and for all, and
    2. Make all your pages load with Aviva as standard.

    Right now I can neither edit any of my pages thanks to this problem NOR re-create these pages because “ADD NEW” does not automatically load with Aviva Layout and the solution you’ve offered above does not work.

    May 13, 2018 at 6:46 am #955941
    Rikard

    Hi,

    Sorry, we just updated our documentation. This is the correct link: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#layout-builder-is-not-loading-properly

    If that doesn’t help then please post admin login details in private so that we can have a closer look.

    Best regards,
    Rikard

    May 13, 2018 at 7:12 am #955950
    theepicurienne

    Thanks Rikard. I had already done all of those steps and the problem remains unresolved.

    May 13, 2018 at 8:02 am #955973
    Rikard

    Hi,

    Ok, thanks for the feedback. Then we could need access to your site, maybe you missed this part of my reply?

    If that doesn’t help then please post admin login details in private so that we can have a closer look.

    You could also start a new thread since you are not the original poster.

    Best regards,
    Rikard

    May 13, 2018 at 8:05 am #955974
    theepicurienne

    Have already started a new thread for this purpose:

    Disaster. Enfold Pages: Back End Won't Load

    May 13, 2018 at 8:08 am #955976
    Rikard

    Hi,

    Thanks, I’ll close this then.

    Best regards,
    Rikard

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