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Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with your theme, enfold.
First, visit your website (https://www.neurocognitiveconsultants.com/) and check for any visible issues. Next, visit the page where the error was caught (https://www.neurocognitiveconsultants.com/wp-admin/post-new.php?post_type=page) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 5.3.4
Current theme: Enfold (version 3.5.1)
Current plugin: (version )
PHP version 7.3.21Error Details
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An error of type E_ERROR was caused in line 489 of the file /home2/neuroco1/public_html/wp-content/themes/enfold/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php. Error message: Uncaught Error: Cannot use string offset as an array in /home2/neuroco1/public_html/wp-content/themes/enfold/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php:489
Stack trace:
#0 /home2/neuroco1/public_html/wp-content/themes/enfold/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php(443): aviaShortcodeTemplate->create_sortable_editor_element(Array)
#1 /home2/neuroco1/public_html/wp-content/themes/enfold/enfold/config-templatebuilder/avia-template-builder/php/template-builder.class.php(395): aviaShortcodeTemplate->prepare_editor_element()
#2 /home2/neuroco1/public_html/wp-includes/class-wp-hook.php(288): AviaBuilder->js_template_editor_elements(”)
#3 /home2/neuroco1/public_html/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(”, Array)
#4 /home2/neuroco1/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
#5 /home2/neuroco1/public_html/wp-includes/media-template.php(1455): do_action(‘print_media_tem…’)
#6 /home2/neHey neurocognitiveconsultants,
Enfold v3.5.1 is quite old and will not work correctly with WordPress v5+
You will need to update your theme via ftp as it is too old to update via the theme panel.
Please create a full backup using your web host options and then follow these steps:
The easiest and safest way to update an old version is to download the newest version from Theme Forest and rename your current theme folder to “enfold-old” via ftp then upload the new “enfold” folder and check that your site is working correctly.
Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” folder to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.
Once you are happy you can delete the “enfold-old” folder via ftp, (not the WP theme page)
Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.Best regards,
MikeThank you Mike. The upload of version 4.7.6.3 was successful and solved the problem. It was a pleasure, as always with you guys.
Lynda
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