Viewing 10 posts - 1 through 10 (of 10 total)
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  • November 6, 2025 at 1:57 pm #1491004
    Justin Mann
    Guest

    Hi there,
    Recently purchased this theme from you. I completely understand that you can’t support customisation issues but if you could just bear with me…..
    I was struggling with editing another site via Elementor, bought your theme not realising it wasn’t supposed to be edited with this app.
    I understand there is a built in editor but cannot for the life of me work out how to edit, add pages, shop and so on. I have a good understanding of computers, websites etc. but just cannot get my head around this.
    Are you able to recommend a front page editor that could make my life easier please?
    I appreciate any advice you can offer with thanks.
    Justin N. Mann

    November 6, 2025 at 4:12 pm #1491008
    Rikard

    Hey Justin,

    Thanks for reaching out to us. Enfold is not compatible with any frontend layout builders, but some do work with the theme. I would recommend that you use the Enfold layout builder if you want to continue using the theme though.

    Adding pages, editing pages and adding a shop can all be done in the WordPress menu. It’s not theme specific functionality.

    Best regards,
    Rikard

    November 11, 2025 at 11:13 am #1491171
    jnmann

    Thank you Rikard. Is it possible to get a refund through ThemeForest for this purchase please? I hadn’t realised it wasn’t suited to Elementor and have failed to find a front end editor that will work. unfortunately the standard wordpress editor is not good enough.

    Justin

    • This reply was modified 2 weeks, 1 day ago by jnmann.
    November 11, 2025 at 12:31 pm #1491179
    Rikard

    Hi,

    Yes, you can request a refund from Envato/Themeforest.

    Best regards,
    Rikard

    November 11, 2025 at 12:35 pm #1491185
    jnmann

    Thanks Rikard, just sent that request over.
    Justin

    November 11, 2025 at 4:44 pm #1491197
    Rikard

    Hi,

    Thanks for the update, please wait for their reply.

    Best regards,
    Rikard

    November 13, 2025 at 1:27 pm #1491292
    jnmann

    Hi Rikard,
     
    Still heard nothing from them, could you chase for me please?
     
    Many thanks,
    Justin

    November 13, 2025 at 3:27 pm #1491295
    Rikard

    Hi,

    We have no influence of their business unfortunately. You might want to send a follow up email.

    Best regards,
    Rikard

    November 19, 2025 at 12:46 pm #1491511
    jnmann

    Still heard nothing, they detail that I need to speak with you, you authorise the refund and let them know, they process the refund.

    Thanks,
    Justin

    November 25, 2025 at 2:58 pm #1491796
    jnmann

    Can you please speak with the supplier and refund my money as promised, thank you.

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