Viewing 8 posts - 1 through 8 (of 8 total)
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  • January 3, 2019 at 10:20 pm #1049722
    Tri Truong
    Guest

    I’m the director of Marketing for the Turtle Creek Chorale, and our website is running Enfold. I’m also managing our website. I have our purchase code, but it’s not letting me register for the support forum since it’s already been used. I can’t backtrack to find out who has it.

    Is there a way to reset that, or if it’s easier if I just repurchase Enfold, what’s the best way to update our current Enfold to a newly purchased one without messing up the current website and pages.

    Thanks!

    January 4, 2019 at 8:53 am #1049894
    Rikard

    Hey Tri Truong,

    Could you post your purchase code in private so that we can try to check it for you please?

    Best regards,
    Rikard

    January 4, 2019 at 5:14 pm #1050049
    Tri Truong
    Guest
    This reply has been marked as private.
    January 5, 2019 at 10:17 am #1050273
    Rikard

    Hi,

    Thanks for that, it’s registered to the username in private. Does that tell you anything?

    Best regards,
    Rikard

    January 7, 2019 at 6:12 pm #1050982
    Tri Truong
    Guest

    Ah! That’s our artistic director. I’ll get with him. If he’s wanting to change the registration to me, how would he go about doing that?

    January 8, 2019 at 7:41 am #1051255
    Rikard

    Hi,

    Great, if you want to change the details for that account then just ask him to get in touch with us here using the email he registered the account with and we’ll change the details for you.

    Best regards,
    Rikard

    January 8, 2019 at 5:13 pm #1051446
    Tri Truong
    Guest

    He checked yesterday, and the reset password didn’t go to any of his email. He thinks the email he used is his old work email with MatchBox Studios. If that’s the case, he doesn’t work there anymore and doesn’t have access to that email.

    Would it just be easier to repurchase the theme and install it into our website? If so, how would I go about doing that without it screwing with our website?

    Thanks!

    January 9, 2019 at 2:36 pm #1051835
    Vinay

    Hi,

    Thank you for writing to us.

    In that case yes, you can register on our support forum with the new purchase code and update the license info using your new username and Envato Token.

    Theme Registration

    This way there will be no risk of messing with the installation :)

    Best regards,
    Vinay

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