Enfold Support Failure

Again its happening, I tried to keep it as private as i could send private messages but this is too much, (This is not first time i have to complain)
1 New ticket 6-7 day ago no answer at all
2 New tickets 4 days ago no answer at all
1 ticket to reply 3 days ago no answer.

Do you think your customers have no obligations or deadline with their clients??? I have been holding for more than a week any advance in my client work because i have no answers at all from you. I have to solve some pending issues before starting to replicate pages. Of course it doesn’t make any sense to build 100 pages if there is some unsolved issues. If you reply after a week for each of the issues, i have apply changes to 100 pages and wait a week for another reply and do another 100 changes. Its ridiculous.
I have 1 unanswered so old that i cant even find in in the your list 50 pages and keep going.
In the past i have been complaining from your poor support because of the same situation and after getting an understanding I thought you were just being victim of the success of you good product and you will add more staff to attend increasing support demand. I know you already know i have bought the product with six months of included support then i had to pay as much as the template price for 6 months of additional support and i i was ready to pay for other year. But this is too much, i will prefer to loose everything i have built and start all over but switching to AVADA theme than walking this painful path with Enfold Support.
Last time i had to start posting comments in Evanto Market comment and even contacted Evanto to complain about your bad support, then magically i got replies from you. I fully aware of the difference between Customization, Standard, and bugs. If i ask something that you cannot do its ok but at least i don’t have to wait a week to know it. And before i submit any ticket i browse all others trying yo find similar issue or ticket (among of more than 80K) and avoid to bother for the same thing but your search is so general and non accurate that i have to browse dozen and dozens of posts that have no relationship with the search and its TIME.
So please if you are going to keep things that way, just let me know to switch to better support theme even if i love your’s but i cannot afford such waist of time and energies to accomplish a work that its supposed to be easy ans smooth.

Instead of “Thank you” i have to say sorry to tell the truth about your support.
P.D. If my English is so bad i can send you the same message in Spanish, French or German. so you cannot say you don’t understand.