Viewing 4 posts - 1 through 4 (of 4 total)
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  • August 29, 2025 at 7:34 pm #1488756
    Nicolas
    Guest

    Hello,
    I’ve just purchased a 6-month support plan for the Enfold theme. However, when I access the Support page, it doesn’t allow me to create a new topic.
    Could you please advise on how I should proceed to submit my inquiry?
    My question is as follows:
    I’m writing to you to resolve an issue with the website http://www.luisbustamante.com
    , which uses the Enfold theme.
    I’m having trouble integrating the Redsys credit card payment gateway on my website that uses the Enfold theme.
    Despite having the plugin properly installed, activated, and configured, when placing an order as a guest user (without registering), only one payment method appears: bank transfer.
    However, if I place an order while logged in as an admin, I do get both payment options: bank transfer and Redsys credit card payment.

    Thank you!
    Nicolás Sieber

    September 1, 2025 at 6:42 am #1488792
    Ismael

    Hey Nicolas,

    Thank you for the inquiry.

    To be able to open a ticket in the forum, you have to register an account using your purchase code on the following page: https://kriesi.at/support/register/

    Once registered, you can open a new thread using this form: https://kriesi.at/support/forum/enfold/#new-post

    Regarding the plugin issue, it’s possible that the plugin requires users to be logged in to use the payment option. You will need to confirm this with the plugin developers. Please reach out to the plugin developers for additional information regarding the issue.

    Best regards,
    Ismael

    September 1, 2025 at 11:38 am #1488803
    nicomad

    Hello Ismael, thank you for your reply. I’ve actually been a registered user for over 11 years (nicomad / (Email address hidden if logged out) ). I’m not quite sure how to add this license / purchase code to my profile in order to create a new support request.
    Regarding the plugin issue, I’ve already checked directly with the developers (Redsys), and they confirmed that it’s not related to them. The plugin itself is working correctly and does not make any distinction between being logged in or not. They mentioned that this is likely a permission that needs to be granted either by WordPress or by the installed theme.
    I look forward to your repli.
    Thank you!
    Nicolás

    September 2, 2025 at 7:47 am #1488853
    Ismael

    Hi,

    Please continue here: https://kriesi.at/support/topic/redsys-plugin-credit-card-payment-gateway-not-working/

    Best regards,
    Ismael

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