Viewing 7 posts - 1 through 7 (of 7 total)
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  • January 18, 2023 at 2:33 pm #1393915
    Torge Holtmann
    Guest

    unser Enfold aktualisiert sich nicht mehr von alleine, da vor einiger Zeit ein Programmierer Eingriffe vorgenommen hat, um Aktualisierungen zu verhindern. Wir brauchen also einen Spezialisten der sich im Theme Editor die Codes ansieht um festzustellen, was hier verändert wurde.
    Müssen wir wirklich dazu auf themeforest.net ein Support Ticket in Höhe von 59 € bezahlen? Auf themeforest.net entsteht der Eindruck, als würden wir hier noch eine neue Lizenz dazu kaufen. Wir haben aber schon insgesamt drei enfold-lizenzen. Noch eine weitere brauchen wir nicht. Aber den Support oder einen Spezialisten, der in unserem Auftrag den Eingriff beheben kann.

    Vielen Dank! Wir freuen uns auf eure Antwort!

    January 18, 2023 at 4:07 pm #1393939
    tholtmann
    This reply has been marked as private.
    January 18, 2023 at 5:47 pm #1393955
    Yigit

    Hey Torge,

    Thanks for contacting us!

    Please check out this post: https://www.wpbeginner.com/wp-tutorials/how-to-disable-automatic-updates-in-wordpress/. Your previous developer should have used one of these ways to prevent updates on your installation.

    Then, you can refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token and generate a Personal Token and insert it in Enfold theme options to receive auto updates.

    If you do not receive the updates after inserting your Token in Enfold theme options, please install Envato Market plugin: https://www.envato.com/lp/market-plugin/ and insert your Token in plugin settings and check Themes tab for the update.

    Regards,
    Yigit

    January 19, 2023 at 9:56 am #1394054
    tholtmann

    Hello Yigit,

    Thank you for replying to our inquiry. It’s better if we write back to you in English, because you seem to have misunderstood the request. Our issue is no beginner information and no missing tokens, but that a programmer introduced some code to the team without our knowledge to prevent updates. We now need an enfold specialist to log into our website, look at the code and clean it up again.

    In addition, our question was whether we actually have to buy a support ticket in envato market in order to get a specialist? Or can we commission a specialist directly from Krisi? The support ticket in the envato market gives the impression that you are buying a whole new license there for €59. We don’t need them, we already have three of them.

    So who can help us? We look forward to a new answer!

    January 19, 2023 at 11:14 am #1394325
    Ismael

    Hi,

    We now need an enfold specialist to log into our website, look at the code and clean it up again.

    Unfortunately, this is beyond the scope support because we cannot trace back code that was added by other developers and clean up after them. If you need a third-party developer to trace and remove the unwanted code, we recommend Codeable. Please check the link below.

    // https://kriesi.at/contact/customization

    Thank you for your understanding.

    Best regards,
    Ismael

    January 19, 2023 at 12:07 pm #1394336
    tholtmann

    Vielen Dank! Das ist sehr hilfreich! Wir werden Kontakt aufnehmen!

    January 19, 2023 at 2:24 pm #1394353
    Mike

    Hi,
    Glad Ismael could help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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