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Hi all,
I am having a problem with my website – http://www.citiusminds.com
The website displays fine in Firefox, but doesn’t display the Top Layer Slider and Partner/Logo Element on the front page when opened on Google Chrome.
Please help me fix this.
Thanks.
Hey masterbotin,
Could you please clear the cache, check again and get back to us.
Are you on a PC?Best regards,
VictoriaThank you so much Victoria for replying.
I have tried clearing my cache several times to see if that is creating the problem, but even after clearing the cache, the website loads without the Top Slider and Partner/Logo Element on Chrome for Windows (Version 67.0.3396.48 (Official Build) beta (64-bit)). It is also not working on Chrome for Android (Version 66.0.3359.158).
I have checked and the page opens fine in Mozilla on Windows, Chrome on Mac, Safari on Mac, Chrome on iPhone, and Safari on iPhone.
Thanks again.
Hi,
Thank you for the update. I can reproduce the issue on Chrome but I don’t see any errors in the console. Please provide the login details in the private field so that we could check it further.
Best regards,
IsmaelHi,
The slider loads properly when I deactivate plugins. Please follow these steps:
1. Go to your plugins page > Deactivate all active Plugins
2. Update WordPress and Enfold to the latest version if you have not.
3. Make sure all the plugins are updated.
4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.Best regards,
Ismael
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