Viewing 18 posts - 1 through 18 (of 18 total)
  • Author
    Posts
  • August 20, 2019 at 12:40 am #1129049
    ssl2005

    Hi
    I installed the theme and configured everything after a while I’m unable to save any changes in the theme options.
    “Saving didnt work!
    Please reload the page and try again”

    Can you help me out?

    August 20, 2019 at 6:45 am #1129136
    Rikard

    Hey ssl2005,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    August 20, 2019 at 1:48 pm #1129216
    ssl2005

    Thank you for your quick response.

    August 20, 2019 at 9:06 pm #1129332
    Victoria

    Hi ssl2005,

    Best regards,
    Victoria

    October 5, 2019 at 6:55 pm #1145338
    KingTours

    I have the same issue. I have 3 licenses for Enfold. This new instal does not work.

    Enfold Theme Version Number is 4.6.3.1
    Your PHP version: 7.3.10

    I am also not able to save my evanto api key.
    “could not connect to the internet. Please reload the page and try again”

    October 7, 2019 at 11:14 am #1145716
    Nikko

    Hi KingTours,

    The login details you gave doesn’t work, please check.

    Best regards,
    Nikko

    October 26, 2019 at 4:13 pm #1151370
    luke

    Hi
    I have the same issue.
    I upgraded Enfold to 4.6.3.1 then I’m unable to save any changes in the theme options, for example, changed the “Select Your Editor” to “Use WP Classic Editor”. I got:
    “Saving didnt work!
    Please reload the page and try again”

    I have checked the file permissions and PHP memory limit (1024M) and they seem to be OK. My WP version is 5.2.4 and PHP is 7.3.10
    Can you please help me out?

    Thanks.
    Luke

    • This reply was modified 5 years ago by luke.
    October 27, 2019 at 5:22 am #1151461
    Rikard

    Hi Luke,

    Thanks for the login details, I get the same problem on my end. The server is responding with a 500 internal server error on this file:

    https://www.your.site/wp-admin/admin-ajax.php

    Could you try reaching out to your hosting provider to see if they can see why the server is responding in that way please?

    Best regards,
    Rikard

    October 28, 2019 at 1:22 pm #1151728
    luke

    Hi Rikard,

    Thank you very much for taking time to look at the issue!

    Our hosting provider cannot tell why the server is responding 500 error. The Theme worked fine until WordPress and Enfold was upgraded to their latest versions, so I guess the cause is probably not on the server side.

    Chrome debug console shows a little bit more about the 500 error:: it is relating admin-ajax.php 500 (Internal Server Error) failed to load resource. I Google it and found others had such issues and your company has helped out before. Can you resolve the issue for us? If you need access to Plesk of our Godaddy hosing, please let me know.

    Thanks.a lot.

    Luke

    • This reply was modified 5 years ago by luke.
    October 29, 2019 at 12:24 pm #1152036
    Ismael

    Hi,

    Thank you for the update.

    This is actually a common issue and is often cause by the mod_security module in the server. It blocks the file because of excessive requests — beyond of what is set in its rules. Please ask your hosting provider if the mod_sec rule is enabled in your site, and if it is indeed blocking the admin-ajax.php file.

    Best regards,
    Ismael

    October 29, 2019 at 4:14 pm #1152089
    luke

    Hi Ismael,
    Thanks for the help. Just checked with Godaddy. They told me “I just checked with my admin team and plesk we don’t have any mod_secure settings enabled it will be enabled only in Linux plan.”. We use Godaddy’s Windows IIS deluxe shared hosting. Please help.
    Thanks.
    Luke

    October 30, 2019 at 2:41 pm #1152356
    Ismael

    Hi,

    Thank you for the info.

    We created a test page and we are not encountering any issue whenever we update it. It is working properly. We did notice that the editor is set to Gutenberg instead of the Classic Editor, so it’s probably why we can’t reproduce the issue. Is it only happening when the Classic Editor is enabled? We added the link of the test page in the private field. Please check it.

    Best regards,
    Ismael

    October 30, 2019 at 10:49 pm #1152542
    luke

    Hi Ismael,

    Thanks for looking at the issue. Checked the test page. It is OK, but not sure it is relevant, The issue is still there, indeed it is:

    Unable to save any changes in the theme options, for example, changed the “Select Your Editor” to “Use WP Classic Editor”. I got:
    “Saving didnt work!
    Please reload the page and try again”

    The issue can be produced by clicking ‘Enfold” on the left side bar of WordPress, change the “Select Your Editor” to “Use WP Classic Editor”, save the change.

    Please help.
    Thanks.
    Luke

    November 3, 2019 at 10:16 pm #1153567
    Vinay

    Hi,

    Thank you for sharing the details.

    I checked your site and faced the same issue. A plugin conflict may be one of the reasons for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to the latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    November 5, 2019 at 2:03 am #1153838
    luke

    Hi Vinay,

    Thanks for your help.
    I tried to reproduce the issue today and found the issue is gone magically. There is not any change to the site itself. The only possibility is that GoDaddy’s host settings have changed (corrected) silently.
    Regards,
    Luke

    November 5, 2019 at 10:46 am #1153927
    Rikard

    Hi Luke,

    Great, I’m glad that things are working as they should again. Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

    October 11, 2023 at 5:01 am #1422068
    rachellejacosalem
    This reply has been marked as private.
    October 11, 2023 at 9:21 am #1422089
    Rikard

    Hi rachellejacosalem,

    Enfold supports the latest version of WordPress, so you can go ahead and update to that if you’d like.

    I see a 403 forbidden error when trying to save the theme options coming from this file:

    https://your.site/wp/wp-admin/admin-ajax.php

    Please try reaching out to your hosting provider and check why the server is not allowing that action.

    Best regards,
    Rikard

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