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  • February 19, 2018 at 5:59 pm #914426
    JenOnlineSmarties

    A client’s website is loading an Enfold root page on some computers and browsers when the URL is typed without www. or http:// before the domain name. It has the styling of the site, but contains the Enfold logo, the sample post, sample sidebar and standard footer. It has 2 Home links in the main navigation, which when clicked, go to the actual home page of the site. The website, and a link to a screen capture are attached.

    Again, this only happens to a brand new user, with no cached version of the site, and only when the URL is typed WITHOUT www. or http:// in front. It doesn’t happen in all cases, but we have been able to replicate on several computers, using Chrome and Edge.

    Any ideas on why this would be happening?

    February 19, 2018 at 6:14 pm #914440
    Jordan Shannon

    Hey JenOnlineSmarties,

    Do you have any caching plugins installed on the site? If so please disable it for a short period of time and see if this issue resolves.

    Best regards,
    Jordan Shannon

    February 19, 2018 at 7:43 pm #914488
    JenOnlineSmarties

    There is a caching plug-in. I just deactivated it and we’ll do more testing. Thanks!!

    February 19, 2018 at 8:26 pm #914505
    Jordan Shannon

    Hi,
    No problem at all, please let us know the results.

    Best regards,
    Jordan Shannon

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