Tagged: 

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #874844

    Hi,

    The whole wordpress interface seems to not be working on Portfolio entries. I can’t open advanced editor or move any of the panels like tags portfolio categories etc.

    Could you please help?

    Many thanks,

    Mike

    #875584

    Hey damienc1987,
    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Mike

    #875620
    This reply has been marked as private.
    #875746

    Hi,
    I see that when creating a new portfolio item things do seem locked up until you save as draft, then all works fine. This could be a plugin conflict, Try disabling your plugins. If that resolves the issue, reactivate each one individually until you find the cause.
    I also would suggest updating Enfold to v4.2

    Best regards,
    Mike

Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.