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Viewing 9 posts - 1 through 9 (of 9 total)
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  • August 6, 2016 at 2:35 am #669188
    steve3434

    Hi,

    Love your theme btw.
    I have an ecommerce site using Enfold and woocommerce and problem is on Chrome.
    I created a PayPal Braintree account and everything works except the last part of the checkout. It won’t let me enter credit card info. All the fields are grayed out. When I switch to “Storefront” theme everything works fine. I called PayPal and they said it sounds like a theme issue.
    Problem is I like Enfold better. Firefox seems to be working okay.

    Any fixes?

    Thanks,

    Steve

    • This topic was modified 9 years, 3 months ago by steve3434.
    August 8, 2016 at 6:53 am #669640
    Rikard

    Hey Steve,

    Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Thanks,
    Rikard

    August 8, 2016 at 8:20 am #669667
    steve3434

    Hi Rikard,

    I have you all setup as an admin user. Login info below.
    Five months in starting my own business and I get down to the last button and everything is on hold. : (
    Thanks for any help you can provide,

    — Steve

    August 9, 2016 at 5:36 am #670160
    Rikard

    Hi Steve,

    Thanks for the details, could you try updating the theme to the latest version (3.7.1) to see if that helps please?

    Regards,
    Rikard

    August 9, 2016 at 5:59 am #670167
    steve3434

    Done!
    Looks like it’s still not working on Chrome.
    Firefox is still okay.

    Thanks,

    Steve

    August 12, 2016 at 6:36 am #671705
    steve3434

    Any luck?

    August 12, 2016 at 7:40 pm #672034
    Andy

    Hi,

    Please deactivate all plugins but WooCommerce by WooThemes one by one to check which one is causing this issue and let us know if this solves the problem.
    In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)

    Best regards,
    Andy

    August 13, 2016 at 3:17 am #672153
    steve3434

    I got it figured out. I just changed the paypal plugin and it seems to be working fine.
    Thanks for all your help.

    Steve

    August 15, 2016 at 6:42 am #672523
    Rikard

    Hi Steve,

    Great, glad you got it working and thank for the feedback. Let us know if you should have any further problems on the topic.

    Thanks,
    Rikard

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