Viewing 24 posts - 1 through 24 (of 24 total)
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  • January 15, 2014 at 9:50 pm #210295
    bryanpeck

    I have version 2.5 of Enfold and the site I am developing is for a business with multiple locations. I have created a basic template with content and images that are specific to each location. When creating the next location page I am basically using a plugin to “clone” the location template, but when making the necessary changes (images and text) and the Publishing, the page is reloaded (in the Admin area) and only has half the page’s content and images. It has completely lost half the page.

    Can someone please tell me what’s going on and how to fix it?

    thanks!

    January 16, 2014 at 12:01 am #210362
    Devin

    Hi bryanpeck!

    If you are using the advanced layout builder then instead of cloning the page (which will probably cause issues) use the template feature on the top right of the advanced layout builder.

    You can save the layout as a template and then load it into your pages and edit each.

    Regards,
    Devin

    April 11, 2014 at 6:56 am #250117
    fjhughes

    This is happening to me too, but I did not clone the page. I created the page clean from scratch. It has many elements on it. If I go in and edit something, for example, update some text in a text block, then I click ‘Publish’ only the first element remains, the rest of the page is wiped out. I use the Browse Revisions link to go back to a previous version and restore it, then it is ok. Here is a link to the page: http://trincapinvestment.com/portfolio/

    Just so you know, there are over 100 previous versions now because I have gone in and edited it so many times.

    The only thing I have not tried yet, is building the page over again as a new page.

    Please let me know if there is anything I can do to fix it.

    Thanks,

    -Fred

    April 14, 2014 at 4:30 pm #251184
    Ismael

    Hey!

    Thank you for using the theme!

    You might want to increase the wordpress php memory limit to at least 128M. Depending on your hosting environment you might experience an issue when trying to access the Advance Layout Builder. This is usually due to the builder timing out because of a memory limit in your server environment. The first thing you can do to fix this is to add the following lines in your wp-config.php file located at the root of wp directory:

    define( 'WP_MEMORY_LIMIT', '128M' );
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

    You can also contact your host if you’re not comfortable doing the adjustments yourself. Refer to this link for more info: http://dailyblogging.org/wordpress/increase-wordpress-memory-limit/

    Regards,
    Ismael

    April 17, 2014 at 6:43 am #252460
    fjhughes

    Ok, I was able to increase the memory, but it had no affect. The page still gets blown away if you edit anything on it. It doesn’t happen on ever page. I think I have seen it happen on two pages, but one for sure. There is something we need to update on it, and we cannot. If we make a change, every element except for the first one disappears. The very first text box remains, all other elements are gone. If you just go in to the page, and exit, and do not make any changes, the page is ok.

    Any other ideas?

    Thanks!

    April 22, 2014 at 1:26 am #254082
    Devin

    Hey!

    Aside from increasing the memory limit and then verifying that the memory limit for WordPress has indeed been increased I don’t know of anything else that would help in this situation.

    It isn’t something that I’ve seen continue after there is a good amount of memory available but you could also try deactivating all active plugins and doing a clean re-install of the theme over FTP (replacing the current theme files) just to make sure there are no theme files corrupted that could be leading to an error.

    There could also be some corrupted data on that page(s) specifically where re-building the page from scratch could help.

    Cheers!
    Devin

    April 29, 2014 at 7:33 am #257501
    fjhughes

    Here is an example in video screencast. On this page, I completely rebuilt it. On another installation I had started, but wasn’t using yet, on a completely different server/hosting company, I added a new page. Added the elements and saved. Then moved an element and edited another text box, then saved again. You will then see how a large portion of the page disappears at the bottom. The only thing that is the same is the two pie chart images I used. Could it be a corrupted image? How can I debug it and see why it is crashing.

    http://screencast.com/t/fpCDv9ARyn0

    Thanks for any help you can give.

    -Fred

    April 29, 2014 at 12:15 pm #257582
    Ismael

    Hey Fred!

    Please switch your advance layout builder to debug mode. Edit function.php, find this code: 

    if(isset($avia_config['use_child_theme_functions_only'])) return;

    Below, add this code:

    //set builder mode to debug
add_action('avia_builder_mode', "builder_set_debug");
function builder_set_debug()
{
return "debug";
}

    You will be able to see the actual shortcode below the builder. Try to copy the shortcodes on another page. Let us know if it works.

    Regards,
    Ismael

    June 18, 2014 at 8:04 am #280392
    fjhughes

    Using debug mode allows me to see the shortcode. I have used it many times now to save my butt. The client has asked for updates to the page. The only way I can do it is through the debug box. If I try editing above, all the content goes away. I’ve tried deactivating plugins. I did a complete clean install of WordPress, no plugins, installed Enfold and then setup the debug code. I went to original site, copied the shortcodes, and then pasted them in on a fresh page and hit update. I view the page and it looks right. Then go back and click a text box and edit some text. There is an Advanced Layer slider at the top, then a Special Heading. Everything below the Special Heading gets wiped out on update.

    I have programmers that do custom work for me and they have looked at it and cannot see what is wrong. Is there anything anyone can do? I’m about to lose this client. They are pretty upset that they can’t edit this page. Out of the whole site, this is really the only page that will be getting updated on a regular basis.

    Help!

    Thanks

    -Fred

    June 18, 2014 at 11:53 pm #280864
    Josue

    Hi Fred,

    Can you please create me an administrator account? post it here as a private reply.

    Regards,
    Josue

    June 19, 2014 at 12:08 am #280870
    Henk_28250

    Hi,
    Today I experienced the same thing with normal editing a page in Firefox 30 and know what caused it. There were two tabs open.
    At one tab I was editing a page (tab 2) and choose options in Firefox and deleted the web buffer. That showed at the other tab (tab 1), with refresh, a half blank page and that scared me. So when editing a page and deleting the web buffer causes it, manually in my case. But at tab 2 the page appeared not to be half deleted.

    Maybe you can make chocolate of it? Maybe it helps.

    June 19, 2014 at 1:15 am #280887
    fjhughes
    This reply has been marked as private.
    June 19, 2014 at 3:53 am #280928
    Josue

    Hey Fred!

    Try increasing this server settings in php.ini:

    max_input_vars 5000
max_execution_time 120

    Regards,
    Josue

    June 19, 2014 at 8:05 am #281026
    fjhughes

    Hi Josue,

    I tried that and it did not work. :(

    Here is a screenshot of the phpinfo showing the values
    http://screencast.com/t/hBQlVBJIY51P

    I went into the page, copied the shortcodes from the debug box, then I did edit a text box. After update, everything below the layerslider and the first header gets wiped out.

    I copied the shortcode list back into the box and updated again and everything came back.

    Any other ideas?

    P.S. I did it on the live site because on my dev server I don’t have access to the php.ini file and it is not using the local php.ini file. But on the live server it uses the local file.

    Still hopeful.

    -Fred

    June 19, 2014 at 11:25 pm #281437
    fjhughes

    I think we may have solved it. We had a 3/3 set of text blocks at the bottom of the page. They had <div> tags. We changed the way we were displaying the content in those blocks and removed the <div> tags and it seems to have solved the problem. We made more edits to the page since removing those tags and it hasn’t crashed yet. Could that be true? Could having <div> tags in a text block break the layout somehow?

    -Fred

    June 19, 2014 at 11:33 pm #281442
    Josue

    Hey Fred!

    It could be, i copied the exact ALB content on my local install and tried reproducing the issue but no avail, so i believe it may be something related to your server set-up. Anyhow, glad it’s fixed, let us know if there is something else we can help with.

    Regards,
    Josue

    June 20, 2014 at 4:43 am #281498
    fjhughes

    I spoke too soon. Still having the issue. :( We have tried copying the exact content and then pasting on a different server and still had the same issue. I guess we will just have to keep troubleshooting.

    Thanks,

    -Fred

    June 23, 2014 at 9:08 am #282313
    Ismael

    Hi!

    You forgot to close the strong tag on the special heading “ACCELERATING THE GROWTH OF HIGH-TECH INDUSTRIES”. The advance layout builder is quite sensitive with unclosed tags.

    Regards,
    Ismael

    March 2, 2016 at 6:03 pm #592237
    axdoverm

    I currently have the same problem as the other users in this topic. I’m editing my website http://www.novastudio.nl which has to go live on friday, but there are mutiple pages that get blown away when i change something (this can be a word, a sentence, layout, basically anything on that page). I contact my host to increase the memory limit to 256 but it had no effect.

    I also checked al the textblocks for <div> codes and there are none in the pages which are crashing.

    Can you please help me?

    • This reply was modified 8 years, 9 months ago by axdoverm.
    March 2, 2016 at 8:25 pm #592284
    fjhughes

    I’m just another user like you, but I could try and look at it. I finally got mine fixed. Do you have an HTML editing software like Dreamweaver? I think I pasted my raw text into Dreamweaver and found some errors to fix and that fixed the problem. I think I also temporarily placed a phpinfo.php file in the root directory to view my statistics for my environment. I updated some settings using php.ini file.

    I navigated to http://www.novastudio.nl/home to view site. It look very nice. Well done.

    March 3, 2016 at 9:54 am #592511
    axdoverm

    Thank you so much for your reply! i’m gonna try if this works!

    March 4, 2016 at 7:38 am #593146
    Rikard

    Hi,

    Great, please let us know if you should have any further problems.

    Regards,
    Rikard

    February 11, 2017 at 1:03 am #745663
    Wildwood

    I have one page this happens to. If I edit anything on the page and look at preview everything between the header and footer is wiped out. If published same thing. The page has to get rebuilt. Once in awhile this will happen to the home page.

    • This reply was modified 7 years, 10 months ago by Wildwood.
    February 13, 2017 at 5:47 am #746112
    Rikard

    Hi @Wildwood,

    Please open a new thread and include admin login details in private so that we can have a closer look.

    Best regards,
    Rikard

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