Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • February 23, 2017 at 2:35 am #750774
    jancecile

    Hi,
    Working on website — went to refresh — main content width had changed. Went into settings and changed to 75%/25% — no change. Issue is shows in Safari & Chrome.

    Please advise!

    Thanks,

    February 27, 2017 at 10:49 pm #752584
    Vinay

    Hey jancecile,

    We need to take a closer look at this issue. Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Vinay

    February 28, 2017 at 2:26 am #752712
    jancecile

    Hi Vinay,

    Figured as much. Thank you.

    Also, the newest release of Enfold 4.0.1 — does it play well with Woocommerce?

    Thanks!

    March 1, 2017 at 7:03 am #753448
    Vinay

    Hi,

    There was a syntax error in quick css a code block was not closed and we have fixed it for you.

    However I noticed that you are using 2 plugins which may be causing this issue Wordfence Security & WP Super Cache.

    There is no problem with the dimension changing but the caching plugin is not updating the css so for testing purpose I have deactivated these 2 plugins and confirm that it works fine now. Please enable the plugins after you have made all changes.

    Once the dimension settings are changed please remember to refresh the page a few times until the old cache is removed by the browser and the new css is loaded.

    Enfold Enfold 4.0.2 is available now, yes it works well with WooCommerce and you can update it from theme update options :)

    Best regards,
    Vinay

    March 1, 2017 at 5:03 pm #753803
    jancecile

    Hi Vinay,

    Thanks! However, I really need to have the Wordfence Security plugin on the site. Can you tell me what might be happening from it so I can forward to their support people?

    Thanks!

    March 6, 2017 at 3:27 pm #756454
    Vinay

    Hi,

    I am afraid you’ll need to contact the plugin author for more info about the issue. Making third-party plugins compatible with the theme is unfortunately beyond the support scope we offer. Sorry for that!

    Best regards,
    Vinay

    March 7, 2017 at 1:19 am #756680
    jancecile

    No prob. Re-activated Wordfence and all is well — along with updating to your most recent version and WordPress.
    You all are the best! Thanks!!!

    March 8, 2017 at 1:51 am #757436
    Nikko

    Hi,

    Thanks for your kind words and thanks for using Enfold :)

    Best regards,
    Nikko

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Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘Enfold page dimensions just changed without provocation!’ is closed to new replies.