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Viewing 16 posts - 1 through 16 (of 16 total)
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  • October 28, 2014 at 11:04 pm #342444
    damian2013

    Hi
    Sorry, but my friends still have a problem with loading the page. For example: iphone4, loads the page, and when it comes to 95%, crashes and off site. Maybe it’s the browser, but if you have Safari on iPhone 4? And what if it is Maxthon? and others? I have no idea about what can go. Your suggestions?

    thank you
    Damian Bilinski

    October 30, 2014 at 12:34 am #343103
    Yigit

    Hi damian2013!

    Can you please post the link to your website? Have you tried de-activating all active plugins and check if that helps?

    Best regards,
    Yigit

    October 30, 2014 at 10:22 am #343304
    damian2013

    Hi
    Thanks for the reply. But, unfortunately, does not work. My website is http://www.openmagazyn.pl
    I updated everything that was possible. Moreover tried de-activating all active plugins and still hangs at 95%. I wonder if there is some conflict in the slider? Your suggestions?

    Best regards,
    Damian

    October 31, 2014 at 5:31 pm #344174
    Yigit

    Dzien dobry Damian

    Please try re-updating the theme via FTP and make sure to overwrite all files – http://vimeo.com/67209750
    Currently there are many JS erros in console. Your website crashed on my iphone as well

    Regards,
    Yigit

    March 14, 2015 at 8:44 pm #411561
    irjaelisa

    Hey there,

    I’m having the same problem with my site loading into Safari on iPhone 4s, running the latest iOS.

    Error message read:
    “A problem repeatedly occurred on “http://swaddlephotography.com/”

    This has been going on for a few months. At first it was only when the phone was in landscape orientation. Now it’s both landscape & portrait. Is there any new info on what might be happening here?

    Thanks!

    March 16, 2015 at 5:19 am #411861
    Rikard

    Hey irjaelisa!

    Did you try re-updating the theme via FTP as Yigit suggested? If not then please try to do that. You could also try to deactivate all plugins to see if one of them is causing a conflict. If you still have trouble after trying that then please let us know and we’ll try to help you further.

    Cheers!
    Rikard

    March 16, 2015 at 8:08 pm #412518
    irjaelisa

    Hi Rikard,

    Okay, just updated/re-updated the theme, all the way to 3.1. Still no go. I even cleared browser history & data from my phone and tried reloading. No dice.

    I also deactivated all the plugins and tried it. Nothing changed.

    Here’s what happens… it starts to load, gets as far as the header, then abruptly stops and reloads the page.
    Note: I’m using the same theme on another site and it (mostly) fine.

    Help?

    March 16, 2015 at 8:14 pm #412523
    irjaelisa

    Hi Rikard,

    Okay, just updated/re-updated the theme, all the way to 3.1. Still no go. I even cleared browser history & data from my phone and tried reloading. No dice.

    I also deactivated all the plugins and tried it. Nothing changed.

    Here’s what happens… it starts to load, gets as far as the header, then abruptly stops and reloads the page.
    Note: I’m using the same theme on another site and it (mostly) fine.

    Here’s a total shot in the dark: I’m starting to wonder if it has something to do with the Masonry Gallery in the middle of the page? There was an issue before with the animated icons not loading, but it was only the icons below the Masonry gallery on the page, not the ones above it. I ended up removing all animation from icons below the gallery and everything worked fine. Bummer to have to do that, but it works.

    Help? Thanks!

    March 17, 2015 at 8:58 am #412803
    Ismael

    Hey!

    The site loads fine on an iPod Touch, safari browser. Maybe, iPhone 4’s memory can’t handle the whole site that’s why it crashes. Have you tried it on iPhone 5 or 6? Can you please create a test page with masonry gallery included? We would like to test it.

    Cheers!
    Ismael

    March 17, 2015 at 8:46 pm #413211
    irjaelisa

    Hey Ismael,

    I think it’s a memory problem on my phone. I set up a test page with everything the same at http://www.swaddlephotography.com/test-2. With the masonry it crashed. Without it, it loaded fine.

    It seems to be loading fine for others too.

    Thanks for your help.

    Irja

    March 18, 2015 at 8:19 am #413444
    Rikard

    Hey!

    Great, glad we could help.

    Best regards,
    Rikard

    June 11, 2015 at 12:14 pm #457757
    damian2013
    This reply has been marked as private.
    June 11, 2015 at 12:17 pm #457759
    damian2013
    This reply has been marked as private.
    June 11, 2015 at 12:20 pm #457761
    Yigit

    Dzien dobry!

    Please flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh
    P.S.: Login credentials are not working for me.

    Regards,
    Yigit

    June 11, 2015 at 12:38 pm #457770
    damian2013
    This reply has been marked as private.
    June 11, 2015 at 12:48 pm #457774
    Yigit

    Hi!

    You are welcome, we are always happy to help :)
    For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
    For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

    Regards,
    Yigit

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