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Hello,
I cannot register on your support website as I cannot retrieve the purchase code.
On behalf of my client, I’d like to recover the license details (purchase code and email address) used by the original Themeforest user which doesn’t possibly exist anymore.
The website is running Enfold v4.4.1 on PHP v7.3. I am unable to update the theme from the WP console. The only way is to download the update from Themeforest.
Also, upgrading PHP to anything above v7.3 on the current Enfold v4.4.1 triggers errors on the frontend for visitors.
Thanks for your input.Hey Fred,
We don’t have any purchase records unfortunately. Who bought the theme license for you? I would recommend that you try to reach out to that person first of all.
Once you have access to the theme files, then the update to 4.9.x has to be done manually from the version you are running, please refer to my replies in this thread: https://kriesi.at/support/topic/enfold-4-5-theme-update-update-failed-download-failed-a-valid-url-was-not-pro/#post-1021541
You can either update manually via FTP: https://kriesi.at/documentation/enfold/how-to-install-enfold-theme/#theme-update, or use a plugin to upload the theme zip file: https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/
If that doesn’t work then please try to delete the whole theme folder, then replace it with the new version. Make sure that you have backups of the site before starting updating.
Also please read this after you have updated: https://kriesi.at/documentation/enfold/theme-registration/Best regards,
RikardThanks for the details.
I have contacted Themeforest to give me the email address attached to the Themeforest username (that I can see in the Enfold Child Theme Options panel). That will help me to contact that person if it possibly still exists.
Awaiting their answer.
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