Enfold Not Showing New Update - Checking Manually Does Not Work - Support

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February 22, 2018 at 11:44 pm #916413

hypergolica
Participant

Dear Support,
I am showing Enfold version 4.2.2 on one of my websites, but I know from the other website we are now running 4.2.4.
When I click “Check Manually” the page refreshes and then tells me that everything is up to date (which is obviously inaccurate).
What can I do to fix this?
Many thanks for your time and assistance.
Cheers,
Tim

February 23, 2018 at 12:24 am #916437

Yigit
Keymaster

Hey Tim,

Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.

If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/

Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest

Best regards,
Yigit

February 23, 2018 at 1:42 pm #916671

hypergolica
Participant

Dear Yigit,
That’s the fix! Thank you!!!
Cheers,
Tim

February 23, 2018 at 1:57 pm #916685

Yigit
Keymaster

Hi Tim,

You are welcome! :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

Best regards,
Yigit
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