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  • #981670

    I just found out that when open our website with IE browser, some pages don’t display correct, you can check how mess the page it is here: https://www.linortek.com/store/
    Is there any settings I can do to fix this issue?
    Thanks!

    #981701

    Anybody has this problem? Any advice will be greatly appreciated.

    #981772

    good day,
    I looked at the page you linked to, looks the same on IE an FF.
    regards

    #981917

    Hi Linortek,

    Which version of IE are you using?

    Best regards,
    Rikard

    #982091

    Thanks to all for your response. Actually one of our customer called yesterday and told us that our store page was a mess when he used IE browser, then we found out that issue from my computer. My IE version is Version: 11.0.9600.18762.
    Here is the screenshot when using IE browser: Store Page - IE Browser, and here is the screenshot when using Chrome browser: Store Page - Chrome Browser
    Thanks!

    #982097

    The images didn’t attached right above,
    IE browser: http://i68.tinypic.com/j5w57s.jpg
    Chrome browser: http://i67.tinypic.com/6huag7.jpg

    • This reply was modified 6 years, 3 months ago by Linortek.
    #982444

    Hi,

    Thank you for the screenshots, was there any custom code or plugins added to the site recently which might have caused a conflict?

    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to the latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

Viewing 7 posts - 1 through 7 (of 7 total)
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