Viewing 11 posts - 1 through 11 (of 11 total)
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  • September 9, 2019 at 11:42 am #1135919
    jackcharlto

    Hi, trying to figure out out to fix the issue regarding mobile site contact form? Whenever I receive an email it doesn’t include a reply email and just says (Email address hidden if logged out) .

    It has worked for 3 years without issue and only recently has started doing this?
    I’ve also noticed that the Instagram widget on the footer is now returning invalid data?

    • This topic was modified 5 years, 3 months ago by jackcharlto.
    September 9, 2019 at 3:39 pm #1136072
    Victoria

    Hey jackcharlto,

    Please have a look at this thread:

    Contact form element – how to include reply-to email address?

    Maybe, it will help you fix the issue.
    Best regards,
    Victoria

    September 9, 2019 at 10:36 pm #1136240
    jackcharlto

    Hi Victoria,

    Thanks for the recommendation. Is there a reason why it has stopped working? I’ve been using this contact form for three years without a problem on both desktop and mobile? When a user fills in the form on desktop it still works fine and the user’s email address is included in the email? However, on the mobile version, it creates the no-reply? It was literally working fine a week ago?

    September 9, 2019 at 11:45 pm #1136256
    NikaKink

    I have the exact same problem!

    September 10, 2019 at 6:53 pm #1136694
    Victoria

    Hi NikaKink,

    Please replace your /enfold/config-templatebuilder/avia-shortcodes/contact/contact.js with the file below.

    Best regards,
    Victoria

    September 11, 2019 at 6:18 pm #1137159
    NikaKink

    There is no file below, of I can’t find it.

    September 12, 2019 at 4:43 pm #1137592
    Nikko

    Hi NikaKink,

    This is the file Victoria gave you (in private content of her last post): https://pastebin.com/dPchThas

    Best regards,
    Nikko

    September 20, 2019 at 12:46 pm #1140202
    koomo

    I have same issue and also “There is no file below, of I can’t find it.”
    Please help.

    September 22, 2019 at 7:00 pm #1140705
    Victoria

    Hi koomo,

    The fix is available in the update in Enfold 4.6.2. Which version are you running?

    Best regards,
    Victoria

    September 22, 2019 at 10:01 pm #1140776
    koomo

    Hi Victoria. Thank you .
    I forgot to mention I found that fix.

    September 23, 2019 at 9:39 am #1140904
    Rikard

    Hi koomo,

    Great, I’m glad that you found a solution and thanks for the update.

    Best regards,
    Rikard

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