Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • November 16, 2020 at 2:35 am #1260612
    smulligan

    The Enfold menu has disappeared from the admin area since we updated WP. We can’t upgrade because that menu is gone too. Can you please assist?

    November 17, 2020 at 12:14 am #1260830
    Victoria

    Hey smulligan,

    Please install the Envato Market Plugin and update the theme.
    https://envato.com/market-plugin/

    If you need further assistance please let us know.
    Best regards,
    Victoria

    November 17, 2020 at 3:31 pm #1261030
    smulligan

    I installed the plugin and I still can not see the Enfold menu to update it. Please help with this right.

    November 17, 2020 at 4:06 pm #1261043
    Yigit

    Hey,

    I updated the theme to the latest version and that fixed the issue however styling of your custom code was also overwritten in custom.css file.
    Do you have a backup of custom.css or copy of CSS code you used there for the banner?

    When I saw custom CSS code in Quick CSS field, I thought you were using there instead of custom.css file and therefore did not think of checking the file before updating. I am sorry about that!

    Regards,
    Yigit

    November 24, 2020 at 3:41 pm #1262712
    smulligan

    No, it was not recently backed up by the client. I wish you would have asked us this before updating and we could have made a backup quickly. But we had to have the hosting company restore the website. We’ve now made a backup. Please update the Enfold theme again.

    November 24, 2020 at 5:14 pm #1262747
    Yigit

    Hi,

    I updated the theme once again, this time via FTP as WP logins no longer work for me.

    Please review your website :)

    Best regards,
    Yigit

    December 1, 2020 at 3:18 pm #1264250
    smulligan

    I still can’t see the Enfold menu

    December 1, 2020 at 3:29 pm #1264255
    Yigit

    Hi,

    WP logins posted in your initial post are not working for me. Please check them once again.

    Best regards,
    Yigit

    December 2, 2020 at 8:42 pm #1264572
    smulligan

    It should be working now.

    December 3, 2020 at 1:48 pm #1264772
    Rikard

    Hi,

    Thanks for that. I’ve uploaded and activated the latest version of the theme for you now, and transferred the content in custom.css as well. Please review your site.

    Best regards,
    Rikard

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