Viewing 8 posts - 1 through 8 (of 8 total)
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  • January 17, 2022 at 9:11 pm #1335919
    Dominique
    Guest

    Hi, I tried using the support forum and got :” “We are very sorry but it seems your Theme License has expired on March 1st, 2016”. I thought that license was forever. I clicked the link and didn’t know what to do / where to pay / how to get more information, so I contacted ThemeForest and they said they couldn’t help me and that I had to ask Kriesi as you descend Enfold. Please advise. I’m not sure
    1) If / where I need to pay or what to ask for
    2) Once I pay, how to get the key and will this require any changes on my website
    (I’m not the most techy). Thank you

    January 18, 2022 at 5:02 am #1335944
    Ismael

    Hey Dominique ,

    Thank you for the inquiry.

    It is probably referring to the support license. The theme license will NOT expire but the support license will have to be renewed every 6 or 12 months. You have to extend the support for this duration, retrieve the support license key in your Themeforest account and register it here in the forum. I hope that helps.

    Best regards,
    Ismael

    January 18, 2022 at 12:21 pm #1336017
    Dominique
    Guest

    Thanks Ismael. And where do I get a support license? Above, it looks hyperlinked (blue), but it isn’t. Do you by chance have a link? Thank you.

    And where would be the best place to let you know about glitches in the theme? Is there a place for that?

    January 18, 2022 at 12:44 pm #1336027
    Rikard

    Hi,

    Please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

    Best regards,
    Rikard

    January 18, 2022 at 1:51 pm #1336037
    Dominique
    Guest

    Thanks Rikard.

    January 18, 2022 at 3:26 pm #1336050
    Rikard

    Hi,

    Great, I’m glad that we could help. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    January 20, 2022 at 11:23 am #1336324
    Dominique
    Guest

    You may close it. Thanks.

    January 20, 2022 at 11:38 am #1336329
    Rikard

    Hi,

    Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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