Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • December 13, 2024 at 8:54 am #1473543
    vancestone

    Hi
    I just renewed our Licence for Enfold. Do I need to action something to ensure that the latest version of Enfold is active?
    Thanks!

    December 13, 2024 at 9:50 am #1473551
    Rikard

    Hey vancestone,

    Are you referring to your support period? If so, then you don’t have to do anything. A theme license is valid for life, and cannot be renewed.

    Best regards,
    Rikard

    December 13, 2024 at 10:42 pm #1473598
    vancestone

    I needed to post a support question but it said that my license had expired and I needed to re-purchase it – so I purchased a 12 month license. Was that not required?

    My query above actually related to whether Enfold software updates automatically update on my site.

    Thank you.

    December 13, 2024 at 10:59 pm #1473601
    Mike

    Hi,
    Your support license is good until 2025-12-14 your update license is for life, you are using an old version so you may need to manually update.
    To update your version of Enfold you may need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg

    Best regards,
    Mike

    January 2, 2025 at 6:11 am #1474469
    vancestone

    Hi

    I just followed the above steps and updated Enfold and it has changed the layout and formatting of my entire site! I need to get the site back up ASAP as it was before the upgrade.

    Is the best course of action to restore a Jetpack backup from earlier today and, if so, should I select all the options per below?

    WordPress themes
    WordPress plugins
    WordPress root (includes wp-config php and any non WordPress files)
    WP-content directory (excludes themes, plugins, and uploads)
    Site database (includes pages, and posts)
    Media uploads (you must also select Site database for restored media uploads to appear)

    Thank you

    • This reply was modified 2 weeks, 6 days ago by vancestone.
    January 2, 2025 at 2:22 pm #1474479
    Rikard

    Hi,

    Thanks for the update. You should probably not have to restore anything but the database. I can’t see anything wrong with your actual site though, did you manage to find a solution?

    Best regards,
    Rikard

    January 3, 2025 at 1:58 am #1474497
    vancestone

    Hi Rikard

    Thank you for your reply.

    You are right – the site is now OK – it seems to have re-set itself overnight! Happy days…

    January 3, 2025 at 5:20 am #1474501
    Ismael

    Hi,

    Great! Glad to know that this has been resolved. Let us know if you have more questions.

    Have a nice day.

    Best regards,
    Ismael

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