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I bought Enfold’s newest template and designed a page with layout builder, saved and previewed and my work isn’t there. I go back into layout builder and the work I just did is gone. Example – icon list disappeared, images reordered, and other items keep disappearing from page – even after save. AND I did that bit of code as suggested for WordPress 4.5. to functions.php. HELP!
Hey djcopywriter,
Thanks for getting in touch with us!
Could you please provide login details to your site, so that we can have a closer look. You can place the information in the Private Content section of your reply.
Best regards,
Jordan Powellif you are running wordfence disable the firewall, that has helped a few people while the good folks here with kriesi work on the fix.
Another item which has produced relief for some is to manually upload the core files in /wp-includes/js/tinymce/ via ftp from a fresh download of the core wordpress files.
good luck
I’m not running wordfence. As mentioned, I’ve went through ALL their suggestions and I still can’t save my page.
If they are having an issue and working on it, it’d be nice to know, rather than to be left hanging on what to do :(
Neither am I, causing me the same problem, very frustrating. Is there a known fix yet, I can’t find one on any threads!
Hi,
We posted this sticky thread a few weeks ago: https://kriesi.at/support/topic/having-problems-after-updating-to-wordpress-4-5-please-read-this-first/
The issue is usually caused by outdated plugins or incompatible custom scripts in the installation. If you have any of that, please disable it temporarily then hard refresh the page. This process alone usually fix the issue. If not, please create a new thread then post the url to the site plus the login credentials. We will inspect the issue immediately.
I bought Enfold’s newest template and designed a page with layout builder, saved and previewed and my work isn’t there. I go back into layout builder and the work I just did is gone. Example – icon list disappeared, images reordered, and other items keep disappearing from page – even after save. AND I did that bit of code as suggested for WordPress 4.5. to functions.php. HELP!
Did you add html codes to the page? Forgetting to close the html tags or codes will break the content inside the advance layout builder.
Best regards,
IsmaelThe only issue with your suggestion is I already read the 4.5 link you suggested and as this is a BRAND NEW BUILD, there is no custom css or plugins yet installed and the issue is still occurring. I did the addition to the functions.php page and it is still not working correctly. Items I add and save are gone when I go to re-edit the page. If I do three layout elements with headline, photo, spacer, and text in each, one of the three ends up below the two upon view – which should be impossible. Images randomly disappear. Lists randomly disappear. This is by FOLLOWING your link and doing what was suggested in a brand new site. I need assistance please. I sent private content earlier. This needs to be fixed urgently.
Another older website I bought the template for also has items disappear randomly. Please help.
Hi,
Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.
Thanks,
RikardHi,
I couldn’t see any login details anywhere in the thread and I still can’t, except for the ones you posted, so that is why I asked. I tried them out and they are not working unfortunately, please check/verify them and post again. Also please post your WordPress login URL as it seems you have two installations on your domain.
Regards,
RikardSo I have now moved the website to a brand new host, hoping maybe that would fix the issue. The ENFOLD theme website STILL deletes information. I will add something new, hit Publish and the only thing that appears on the page is the title. All the other work (photos and copy) are gone. I then browse past revisions and use the one prior to the save and try again. Sometimes it works; other times, not so much. Now on the new site, I cannot add a menu item, add a new page, edit ANY page or do anything. The blue circle spins and spins and that’s it. I updated the theme, deleted plugins and nothing helped, so I redeleted the WordPress, reuploaded the website and did not update the theme, hoping that was the cause. I put that bit of code in functions.php file – still no improvement. I am giving you access to look at see what the heck is going on here. You will see just how times revisions the theme error has caused. Thank you in advance for any clarification you can provide.
Hi,
Login details are still not working, please verify that they work yourself before posting them.
Regards,
RikardPlease retry private data information. I just re-tried a half dozen times before posting and it works fine.
Hi,
Great, they’re working now. On what page are you having the problems you described?
Regards,
RikardLiterally for two months – Pick a page. Any page. It happens no what what page I am on; however for argument sake I’m going to clone a page for you to test, as the site is now live and I don’t more items disappearing from the live site.
To give you an idea, I simply tried to save use the template page I named alumni, blue line, and admissions to save for you to edit. I was unable to get the full page to save that variation at any point this morning. You will see this page set up today has 17 revisions – simply trying to recover the data. I hope you can pop in a bit of code and fix because this is beyond frustrating and wastes a lot of valuable time. Thank you. See below.
Hi,
You have two headers on that page and both of them had unclosed html markup:
<strong>Your titleI changed them to:
<strong>Your title</strong>and it’s working as expected. Please be careful to close your markup as it breaks the builder otherwise.
Thanks,
RikardI went back to your test page in the website and there is NO IMPROVEMENT. The circle spins and I cannot get in. I’ve tried on Chrome, IE, FF, and Opera. No difference. Any idea why you can get in and I cannot: http://www.thewriteonecreativeservices.com/wp-content/uploads/2016/07/Enfold.jpg
HELP! I really need to finish this site.
Hi,
The test page is working fine on my end, please try to clear your browser cache and reload a few times: http://imgur.com/a/OtnBJ
Thanks,
RikardHello,
I believe I’m running into this issue for the second time. First time I was able to resolve it by cloning the page, this time I’ve tried to clone page, add the Functions.php fix, restore revision, roll back to WordPress 4.6, update to latest Enfold version and nothing has worked. What I’m seeing is in the Advanced Editor a fully built page for months now disappears from the editor and then once updated it removes the published content. When I try to restore, the publish never occurs and it sends me to the posts section. I’ve seen the page as a draft since trying to restore but it will not publish.Please help!
Wordpress 4.6
Enfold 3.8Hi @degree29,
Thanks for the login details, on what page are you having this problem? Please start a new thread next time as threads like these tend to become very difficult to follow.
Best regards,
RikardHey @Rikard,
Thanks for the reply, I’ll make sure to start a new thread next time. The page I’m having issues with is In the private details.Thanks for your help!
Hi,
Thanks, I’m not sure what’s going wrong there to be honest. Could you try activating debug mode in order to see shortcodes: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/. Then copy/paste the shortcode to a new page to see if that helps?
Best regards,
RikardThanks @Rikard,
I enabled debug and went to the page to determine the issue, to find all was good. Did you fix it or would just enabling debug resolve the issue? Either way the site is working and thanks for your help!
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