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Posts
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Hello
My plugins are all up to date. Enfold is the latest. But suddenly my website http://www.middlesexrugby.com produced an error message when loading.
By trial and error I have identified that the layersliders are causing the problem. Pages with no slider work perfectly. Pages with sliders only partially load (all content, part of sidebar and no footer). Pages using the main layerslider only load the header and the menu.I have restored the entire website, and then reuploaded Enfold 3.6 via FTP. No difference. I have disabled and checked every plugin. No problem there.
I can see the list of layersliders, but when I click on one to edit it, I just get a blank screen (with screen options and help tabs at the top, but they don’t even click).
Other layersider functions seem OK like transition builder and CSS editor. But the edit screen is blank.
Please can you help? I can give you admin access if you need it. I would really appreciate help – this is URGENT as nobody can access the site. I have taken the slider off the home page, so at least that works – but if you try other pages, you will see the problem.
Many thanks
LonsdaleHello
My plugins are all up to date. Enfold is the latest. But suddenly my website http://www.middlesexrugby.com produced an error message when loading.
By trial and error I have identified that the layersliders are causing the problem. Pages with no slider work perfectly. Pages with sliders only partially load (all content, part of sidebar and no footer). Pages using the main layerslider only load the header and the menu.I have restored the entire website, and then reuploaded Enfold 3.6 via FTP. No difference. I have disabled and checked every plugin. No problem there.
I can see the list of layersliders, but when I click on one to edit it, I just get a blank screen (with screen options and help tabs at the top, but they don’t even click).
Other layersider functions seem OK like transition builder and CSS editor. But the edit screen is blank.
Please can you help? I can give you admin access if you need it. I would really appreciate help – this is URGENT as nobody can access the site. I have taken the slider off the home page, so at least that works – but if you try other pages, you will see the problem.
Many thanks
LonsdaleHi,
Please send us a temporary admin login so that we can have a closer look. You can post the details in the Private Content section of your reply.
Regards,
RikardHi
as a temporary measure I have removed the layerslider from the main image of most of the main menu pages so these now display. I have also found that by removing the layerslider from the footer, the side bar now displays fully.Layersliders with only one layer seem to be OK. Multiple layers break the pages.
I still cannot edit the layersliders – I just get a blank page.
To see the problem pages, please select any sub page under the County menu.
I have provided login details as private content.
Very many thanks
LonsdaleHello
Were you able to investigate my Layerslider problem? I have three other sites which use the Enfold theme, which I chose because of the brilliant layersider functionality.
I have tried buying and installing an updated LayerSlider plugin directly from CodeCanyon, but this does not work either.I really need to get this problem resolved please and would appreciate your help.
Many thanks
LonsdaleHi,
We checked the dashboard but we can’t find the layer slider panel. Did you disable it? How?
Please refrain from bumping or replying to your own thread because it gets pushed back to the end of the queue and moderators won’t be able to provide a response immediately. Please be patient while we go through the rest of the queue. Thank you for your understanding.
Best regards,
IsmaelHello
Thank you. Yes I disabled it! I had to so that visitors to the site don’t get broken pages.
I deleted the layerslider from inside Enfold via FTP. Then I purchased the LayerSlider directly from CodeCanyon and uploaded it with FTP. Therefore it now appears as a plugin, but it still breaks the pages in the same way, and it is still not possible to edit any of the sliders. If you need to, you can enable it in the list of plugins.
Please try to edit a slider in the list to see that you just get a blank screen. Or try to load one of the pages from the live site that has a layer slider in it (from the footer menu: constituent body, regulations, links or privacy) Currently, with the layerslider disabled, they have no image at the top of the page. If you enable it again, you will see the problem.
I have just had a notification that there is a new version of Enfold, and I think this will update on the site automatically, so it might put the Layerslider back into the usual place.
Very many thanks for your help with this
Best regards
LonsdaleHi,
Please restore the layer slider files inside the theme then add this in the functions.php file to disable it properly.
add_theme_support('deactivate_layerslider');After that, you can enable the slider as a standalone plugin.
Best regards,
IsmaelI have carried out these instructions, adding the code above to functions.php in the Enfold folder. I now get a blank page with the following error message:
Fatal error: Call to undefined function post_has_layerslider() in /home/middleuy/public_html/wp-content/themes/enfold/config-layerslider/config.php on line 157
I have therefore removed the code.
I purchased the Enfold theme because of the LayerSlider functions. I really need to get this working please.
OK, I added it in a different place in functions.php and the built in layerslider is disabled. However, this throws the side bar and footer formatting out, as well as some of the CSS formatting.
I tried activating the standalone layerslider plugin but this made no difference. Within the standalone plug in I still cannot edit or create a new slider – when you click on a slider in the list, you just get an empty screen.
I now have to take the line of code out of the functions php again.
Hi,
I’m not sure exactly how to get you out of your troubles but I think the best way forward would be to try to get the built in Layer Slider to work again, maybe you could try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps: http://kriesi.at/documentation/enfold/updating-your-theme-files/
Thanks,
RikardThank you. That was one of the first things I tried. Since the problems began, an updated version of the them has been released. This hasn’t solved it either.
The only alternative I can see now is to purchase another layer slider but none seem to be as good as the Code Canyon one.Hi,
Could you please enable the default layer slider back? I checked the functions.php file but I don’t see the code that we suggested. Please restore the layer slider plugin in the parent theme files.
Best regards,
IsmaelUnfortunately I can’t do that. Whilst the slider is enabled, the site is broken, and because it sometimes takes several days for your guys to get around to looking at the problem and send a response, I can’t afford to have the site broken for that amount of time.
I put the code you suggested in functions.php but that still caused breakages and error messages on pages with layersliders, even when the slider was disabled, so I had to take it out again.
Would it be possible for you to reinstate the default layerslider module by FTP when you next look at the problem, so that the site only needs to be broken for a minimum amount of time. I can give you FTP access login.
Many thanks
LonsdaleHi,
your layerslider could work again if you completely delete all theme files first and then replace them with a fresh copy from your themeforest account.
I tried to login into your backend, but login credentials do not work for me. Please send us correct login details again.
Best regards,
AndyI have tried installing completely fresh copies of both Word Press and Enfold, but still nothing works. However, I have asked my hosting company to transfer the entire site onto a different server, and that has solved the problem. So many thanks for all your patience over this.
Best regards
Lonsdale
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