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  • June 15, 2019 at 4:43 pm #1110685
    KarenOlaf

    Hallo liebes Team,
    ich habe vor drei Tagen das Enfold-Theme gekauft. Leider lässt es sich nicht in mein WP installieren. Wenn ich es hochladen und installieren möchte, scheint es hochzuladen und dann erhalte ich in meinen Downloads eine leere Datei mit der Bezeichnung update.php. Was kann ich tun?
    Liebe Grüße

    Karen

    June 15, 2019 at 10:22 pm #1110717
    Mike

    Hey KarenOlaf,
    Fügen Sie im Bereich Private Inhalte einen Administrator-Login und einen FTP-Zugang ein, damit wir sehen können, warum Sie ihn nicht installieren können.

    — Translated with Google —

    Please include an admin login & FTP access in the Private Content area so we can see why you can’t install it.

    Best regards,
    Mike

    June 16, 2019 at 12:18 pm #1110782
    KarenOlaf
    This reply has been marked as private.
    June 16, 2019 at 2:15 pm #1110790
    Mike

    Hi,
    Thank you for the login to your site, but I was not able to login to your ftp or strato, please check.
    I did notice that your PHP Limit was 1200 which may not be enough time to unpack all of the files, please ask strato to change it to no limit. Or try uploading the files manually via ftp or in your “file manager”
    the enfold directory needs to be in the themes directory, like this:
    /wp-content/themes/enfold/
    Then you can activate it in the themes panel.

    Best regards,
    Mike

    June 16, 2019 at 4:42 pm #1110804
    KarenOlaf

    Hi, try to log in with the underneath into strato. Does this work? And what does php limit 1200 mean. Do i have to change the contract for this? Thanks Karen

    June 16, 2019 at 5:51 pm #1110828
    Mike

    Hi,
    Thank you for the login, I was able to also ftp in and upload the theme for you.
    I then activated Enfold for you, you can start building or import a demo, I checked your PHP settings again and everything seems fine now.

    Best regards,
    Mike

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