Viewing 9 posts - 1 through 9 (of 9 total)
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  • January 19, 2023 at 4:32 pm #1394401
    findt

    Hallo :)

    Ich bekomme bei der Installation von Enfold immer folgende Fehlermeldung im Backend: Es gab einen kritischen Fehler auf deiner Website. Bitte überprüfe den Posteingang deiner Website-Administrator-E-Mail-Adresse für weitere Anweisungen. E-Mail kommt allerdings keine an.

    Im Fontend bekomm ich HTTP Error 500.

    Neueste WordPress-Installation, PHP 8.1.

    Bitte um Hilfestellung!

    • This topic was modified 1 year, 10 months ago by findt.
    January 19, 2023 at 5:34 pm #1394417
    Rikard

    Hey physiotherapie-findt,

    Could you try to deactivate all plugins, and try the installation after that please? If that doesn’t help, then please share server error logs and WordPress login details with us in private.

    Best regards,
    Rikard

    January 19, 2023 at 5:39 pm #1394419
    findt

    No Plugins installed at all. WordPress login details are already above. In FTP, there are no error log files available. FPT login details also already in private.

    • This reply was modified 1 year, 10 months ago by findt.
    January 19, 2023 at 7:49 pm #1394454
    Rikard

    Hi,

    Thanks for that, but we can’t access your site since it’s throwing a 500 internal server error. Please try reaching out to your service provider if you don’t know how to find the server error logs.

    Best regards,
    Rikard

    January 20, 2023 at 4:22 pm #1394569
    findt

    Okay, tried to set up the error log. Then redownloaded Enfold from ThemeForest and now it works.

    January 20, 2023 at 4:56 pm #1394562
    findt

    I deleted the enfold theme via FTP. Now the website works again with the standard WordPress theme.

    Could you have another look at the page, if you can do anything about it?

    January 20, 2023 at 7:11 pm #1394591
    Rikard

    Hi,

    Thanks for the update. The WordPress login details you sent are not working, please check and verify. Also, what exactly do you want us to do? If this problem happens when you activate the theme, then we still would need server error logs. A 500 server error doesn’t say much of value unfortunately.

    Best regards,
    Rikard

    January 20, 2023 at 7:25 pm #1394598
    findt

    The problem is already solved. I tried to make some implementations for showing the error log. Then I re-downloaded Enfold via ThemeForest and now installation and activation worked.

    January 21, 2023 at 10:27 am #1394619
    Rikard

    Hi,

    Great, I’m glad that you got things working. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

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