Enfold Instagram widget not working - Support | Kriesi.at

Viewing 10 posts - 1 through 10 (of 10 total)

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July 15, 2020 at 2:49 pm #1230610

SarahKunterbunt
Participant

Hello,
i have a problem with the Enfold instagram Widget in the footer of my websites. See here https://miriamfrank.com/ The lightbox is not showing up and i just tried it on my new website with Enfold Instagram widget and even there the pictures are not loading.

And another question concerning this Instagram lightbox. Is there an element where I can load them into the content area? Not only in the footer?

July 16, 2020 at 1:17 pm #1230908

SarahKunterbunt
Participant

Please see here as well http://astacaplan.com/

July 17, 2020 at 10:40 am #1231163

Victoria
Inactive Moderator

Hi SarahKunterbunt,

Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

Best regards,
Victoria

July 17, 2020 at 10:43 am #1231165

SarahKunterbunt
Participant

Sure

July 18, 2020 at 2:41 pm #1231475

SarahKunterbunt
Participant

Can you help please?

July 20, 2020 at 6:45 pm #1231814

Victoria
Inactive Moderator

Hi SarahKunterbunt,

Please have a look at the following thread:
https://kriesi.at/support/topic/integration-of-smash-balloon-plugins/#post-1209584

Enfold has Smash Ballon Instagram Feed plugin integrated as of Enfold 4.7.4. Please update the theme.

If you need further assistance please let us know.

Best regards,
Victoria

July 25, 2020 at 1:17 pm #1233194

SarahKunterbunt
Participant

I have theme version 4.7.5 working. Where is this Smash Ballon Plugin?

July 26, 2020 at 5:42 am #1233284

Nikko
Inactive Moderator

Hi SarahKunterbunt,

You can search for it in the Plugins > Add New.
Here’s the official plugin link: https://wordpress.org/plugins/instagram-feed/

Best regards,
Nikko

March 4, 2021 at 4:43 pm #1285436

carmentvaalba
Participant

Hello I have the same problem and I can not connect instagram. I have also tried with Instagram Feed and can not do it…please can you help me?

March 5, 2021 at 8:24 am #1285621

Victoria
Inactive Moderator

Hi carmentvaalba,

Please open a new ticket for your problem. Provide us admin access to have a deeper look into the issue, as well as precise links where we can see the issue. Screenshots highlighting what’s going on would help a lot (imgur.com, dropbox).

Best regards,
Victoria
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