Viewing 10 posts - 1 through 10 (of 10 total)
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  • July 28, 2018 at 11:01 pm #990989
    Rgrant74

    I’m trying to use the Enfold Instagram widget. I’ve put the correct username in but the output says “Instagram has returned invalid data.” It’s definitely the correct username because the Follow Me link below works. Any suggestions?

    July 29, 2018 at 9:26 pm #991305
    Basilis

    Hey Rgrant74,

    There is a problem with our widget, but we are working to get it short out.

    Best regards,
    Basilis

    October 6, 2018 at 8:03 pm #1018553
    Rgrant74

    Hi – Has there been a resolution for this issue with the instagram widget?

    October 9, 2018 at 4:46 pm #1019542
    Günter

    Hi,

    Sorry for the late reply and the problems you have.

    Can you please post us your login credentials (in the “private data” field), so we can take a look at your backend.
    Please create an admin user and post the login credentials in the “private data” field – and also your instagram account user so we can check.

    We experience some weired situations where user accounts work fine on our testservers but not on the client servers and we could not figure out why up to now.

    Best regards,
    Günter

    October 12, 2018 at 7:13 pm #1020796
    Rgrant74

    Thanks Gunter see below

    October 15, 2018 at 11:10 am #1021500
    Günter

    Hi,

    You are using an old version of Enfold. We released version 4.5 today – can you please upgrade and check again. The problem might be solved.

    I checked your instagram account on my dev server and it works.

    Best regards,
    Günter

    October 15, 2018 at 10:08 pm #1021850
    Rgrant74

    THanks Gunter – I had no idea there was an update release. I have a few questions

    1) would this be the parent theme and not the child?
    2) do I need to download the zip then upload to my site?
    3) Is there an auto update option available for suture updates?

    THanks

    October 19, 2018 at 10:27 am #1023808
    Günter

    Hi,

    Sorry for the late reply.

    1) Yes, it is the parent theme.
    2 + 3) Yes there is an auto update feature, but there had been a change in the Envato Marketplace API that breaks this.

    So you have to download the zip, then with FTP delete (important !!!!) the folder Enfold and upload the new files.

    In WP dashboard go to Enfold Option page and Tab Theme Update. If you enter your Envato personal token there (see instructions) you will recieve information when an update is avaiable.

    Best regards,
    Günter

    October 24, 2018 at 8:44 pm #1026101
    Rgrant74

    Sorry for the late response. Is it OK to upload the theme zip file fail WordPress dashboard? Is there a specific reason to do this via FTP?

    October 26, 2018 at 10:52 am #1026697
    Günter

    Hi,

    Sorry for the late reply. Yes, you can try to update with the zip file.

    Make sure that you delete the complete folder enfold on the server before updating because there were changes in the directory structure in the last verions.

    Best regards,
    Günter

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