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Hello,
I run a marine biology web site at a school at http://www.vichighmarine.ca. My “web guy” transferred the site to his server running php 7.2 . Since then we can only view the site but when we go to edit a post it gives us a php error message. I don’t have the funds to pay for your customization fix and have been lost going through the blogs. Do you have any suggestions. I imagine this is the incorrect place for this request but thought it was worth a shot. My knowledge of WordPress is somewhat lacking.Thanks for any assistance.
David Young
Victoria BCHey David Young,
Thank you for contacting us, I see that you are using Enfold v3.8 which is very old and could have issues with PHP v7.2
but I also see that you are using WordPress v5.2.3, which will cause issues, because Enfold v3.8 is not WP v5 readyA temporarily solution is to try changing your PHP to v5.6, and use this plugin to roll your WP back to v4.9 or v4.8
Then you can use this plugin to disable future updates.You should really update Enfold. I assume that you don’t have access to the Theme Forest account that your theme was purchased from because I see that updates were disabled for your theme.
The good news is that Enfold is on sale today for our birthday and with a new license and future updates you will also get 6 months of support in our support forum. I would recommend opting for the 12 months of support on the sales page because it is only a little more and it’s the only opportunity to get such great value from our team.I understand that you are a school and funds are probably tight, but as long as you store the Theme Forest login in your department, future members will be able to update the theme.
Best regards,
MikeThanks so much Mike,
I really appreciate the feedback. We’re going to start with some updates and go from there.David
Hello Mike,
Are you still there. I have purchased the Enfold Child Update and can download from Themeforest. I was wanting to use my username and an API key on the dashboard for the update. I generated an API key in Themeforest but it doesn’t seem to be updating on my web site (www.vichighmarine.ca). Any ideas?
Hi,
Glad to hear that you were able to purchase Enfold, as I understand your question you have tried to create an API key for the Enfold v3.8 to update automatically through the theme. Unfortunately, this will not work because Theme Forest doesn’t use the API key anymore to update, they have switched to a Token system that v3.8 doesn’t support. So you will need to update via FTP or your webhost “file manager”, here is a short tutorial:
The easiest and safest way to update an old theme is to download the newest version from Theme Forest and rename your current theme to “enfold-old” via ftp then upload the new “enfold” and check that your site is working correctly.
Once you are happy you can delete the “enfold-old” via ftp, (not the WP theme page)
Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.
Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.If you don’t feel comfortable doing this I will assist, I will need an admin login & FTP access in the Private Content area.
But you will also need to register your new support account, from this end it looks like you are still using the contact form email that we started on. I will add the instructions to register your support account below and then you can post the info I need there. Then please copy the url to your post and add it to this email so I can find it quickly and assist.
Sorry for the extra step, but I can only offer support to support members, thanks for your understanding.For technical support please register here kriesi.at/support/register with your item purchase code .
Go to https://kriesi.at/support/enfold
Scroll to the bottom of the page to open a new ticket.
Best regards,
MikeHello Mike,
Thanks so much for the thorough instructions! I really appreciate your expertise and time. I will pass along the information to my web guy and I think we can get it done on our own now with your instructions. If I find there are issues I will create a support account next week and take you up on your offer.
Thanks again
David
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