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  • May 7, 2014 at 8:52 pm #261494
    NanaKuo

    My existing icon boxes with text and images are visible on my site (http://potterynorthwest.org), but I run into problems when I try to edit the icon boxes.
    1) The text and images are not visible in the visual editor, and
    2) When I switch to the text editor, the “insert media” button takes me through the process of selecting an image to insert, but then doesn’t actually do anything.

    Thanks for your help.

    Nana

    May 8, 2014 at 1:59 am #261554
    Ismael

    Hey NanaKuo!

    Thank you for using the theme!

    You need to update the theme to the latest version which is Enfold 2.7.1. This will fix the issues with the visual editor. Please download the latest version from your themeforest account then update the theme via FTP. Please refer to this link for more info: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Regards,
    Ismael

    May 13, 2014 at 5:38 am #263731
    venomhax

    i’ve updated and mine will not show up either :\ i repeat i am running 2.7.1

    May 13, 2014 at 11:16 am #263870
    Ismael

    Hi!


    @venomhax    : Do you mind if we take a look at the website? Please try to remove browser cache then reload the page a few times. Test it on another browser or computer if possible.

    Best regards,
    Ismael

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